Empire Hearing & Audiology – Amherst
Amherst , NY 14225
Fax: 716-837-0327
Tuesday: 08:00 AM to 04:30 PM
Wednesday: 08:00 AM to 04:30 PM
Thursday: 08:00 AM to 04:30 PM
Friday: 08:00 AM to 04:30 PM
Saturday: Closed
Sunday: Closed
- In Person
- Curbside
- Virtual
What we offer
Comprehensive & holistic care
Unlike other clinics that are limited to offering hearing aids from one brand, we offer solutions and technology from a wide range of top-tier brands, enabling our providers to find the perfect device and fit for each patient.
Treating hearing loss starts here
When you visit in person for a risk-free evaluation, you’ll receive an in-ear examination as well as a comprehensive hearing test, including Otoscopy, Tympanometry, Tone Test, Bone Conduction and Speech Discrimination. Can’t make it to the office? Meet with us curbside or virtually!
Hearing aids & treatment
Our clinicians are extremely knowledgeable on the latest technology and will work with you to find the best solution to fit your lifestyle. We offer a wide range of hearing aid brands, with styles, and technology to fit your needs and budget.
Tinnitus testing & treatment
While there is no cure for tinnitus, it can improve greatly with treatment. A full examination including diagnostic testing often pinpoints the underlying cause of the tinnitus, and various treatments are available to help with the symptoms.
Hearing protection
We specialize in hearing protection for recreation and high-noise jobs, with different levels of attenuation and protection available. From custom in-ear monitors to filtered ear plugs, we have multiple options for protection.
Insurance counseling
Navigating your insurance benefits is no easy task. That’s why we have insurance specialists on-staff who are happy to verify your benefits and take the time to explain them. Relax in the knowledge that we work with most major insurance brands — and let us handle the hard stuff.
Additional Clinic Details
New Name, Same Quality Care
Genesee Hearing Services is now part of the Empire Hearing & Audiology family. While our name may be changing, our commitment to providing premium hearing care to our patients has not changed. We look forward to continuing to serve the area and to seeing our existing patients as well as welcoming new patients to our practice.
Offering Telehealth and Virtual Services
At Empire Hearing & Audiology, we offer telehealth services to those “snowbirds” who travel outside of our area or simply can’t make it in to our clinic. Telehealth is also available to those who are not comfortable or unable to leave their home at this time.
Patient Reviews
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Gemma Kurzdorfer
07/25/2024I have had my hearing aids for approximately 6 months. It is the best investment I have ever made....and it took me a while...The professionalism shown in this office is remarkable.I am greeted every time with a smile and promptness from the front desk. My experience,I feel, has been so successful thanks to the expertise,diligence and professionalism of Louis Billera,Au.D. CCC-A. Dr.Lou is so patient,kind and understanding.I am never rushed.He is very thorough when adjusting my hearing...I am totally back into the hearing world thanks to him. Gemma Kurzdorfer -
Anonymous Reviewer
07/19/2024Always enjoy speaking with Dr. Lou and getting clear answers to my questions -
Michele Helland
07/16/2024Took my mom in as she was having issues with her hearing aids, turns out they needed to be cleaned. Amber was friendly and happy to help upon our arrival. Dr Lou was very friendly, informative and supportive through out our visit. Taking time to show us cleaning etc. If you or a loved one are struggling with hearing, don’t waste any time. Your brain health and cognitive wellness depends on it! Within 5 months, we improved mom’s MoCa score by 3 points. And she enjoys socializing again! -
Noreen Guerinot
06/30/2024The only reason I didn't give a five is I was greeted poorly. The telemarketing company didn't effectively communicate with the practice. We had different appointment times (I obviously followed what the TM gave me). At first I was told I'd have to reschedule. Also, apparently I was supposed to receive paperwork and didn't. -
Jack Noce
06/25/2024Louis Billera, Doctor of Audiology did a great job listening to my difficulties with my bluetooth connections associated with my phonak hearing aids. His explanation in detail concerning the problem helped me understand the connection between the iphone and the hearing aids. Louis took the time with me making sure I was completely satisfied with the explanation. I highly recommend his practice. The reason I choose these hearing aids is for service anywhere in the US and I received that today. Thanks Dr. Billera -
Anonymous Reviewer
06/22/2024Extremely helpful and patient. A great group! -
A RB
06/16/2024Dr. Lou is a godsend. My octogenarian mom has bilateral hearing loss, with profound loss in one ear. She could not hear my voice because it fell into her loss range. Everybody else had in her family and circle was ok for her hearing as it was. But not her only child. My mom was skeptical that new hearing aids would work because she had one mediocre experience and one sour experience with two previous providers. I read the reviews of Empire before scheduling, and they delivered. My mom was anxious about the appointment. She so wanted to improve her hearing. Within minutes, or even less, Dr. Lou put my mom at ease. My mom was lost and broken when we came into the office. 90 minutes later we walked out with her hearing beautifully. We chatted all the way home. She told me not to speak too loudly. Dr. Lou is personable, passionate and committed to delivering excellent service and support. He is patient, and unbelievably skilled and knowledgeable in the mechanics and science of hearing. He gave me back my mom. -
Anonymous Reviewer
06/09/2024Jennifer is the best -
David Pribek
05/31/2024Outstanding service and wide variety of hearing devices. I highly recommend Empire Hearing, you won’t be disappointed!
Meet the team
Jennifer Cook
Louis Billera
Frequently asked questions
Can you bill wax removal to my insurance?
Audiologists and Hearing Care providers cannot bill insurance for cerumen (wax) removal, however we are trained and experienced in performing these services. We bill a nominal office visit fee for these services.
How do I properly insert my hearing protection devices?
Some hearing protection devices are marked red (right) and blue (left). If they are not marked, they are not side specific.
For custom products: Slide the thinner side into your ear canal and twist the plug until it fits comfortably in the ear. Pull up from the top of the ear, to straighten the ear canal, as you push the ear mold into the ear.
For non-custom products: Slide the thinner side into your ear canal and pull up from the top of the ear, to straighten the ear canal, as you push the ear plug into the ear. If you are using a foam plug, tightly squeeze and roll it before putting in the ear canal.
How is custom hearing protection different from non-custom hearing protection?
Custom hearing protection is modeled after an impression taken of the ear. This will provide the best and most comfortable fit in the ear, which will eliminate ear pain or soreness that can occur with non-custom products. Custom hearing protection also provides a tight seal in the ear that prevents the unwanted high-level noise to leak into the ear.