Reviews for Empire Hearing & Audiology by AudioNova

I recommend the attention to detail provided by Jennifer Cook, Audiologist at Empire Hearing & Audiology at 61 Wehrle Dr, Cheektowaga NY. Sheu2019s very skilled in testing and setting up my hearing aids (Sonova) and helping me with using the TV Interface and even the MyPhonak App. Sheu2019s pleasant, patient and efficient and technically smart.

Dr Lou was extremely thorough and professional and did not rush the process. He took time to comprehensively assess my hearing needs and to address all my concerns, and scheduled follow up appointments until we were both fully satisfied with the results. It was a team approach. I am confident that continuity of care going forward will be just as good, as it is obvious that the goal of Dr Lou and his staff is excellence in every aspect of the hearing journey.

So pleased with the enthusiastic response from the doctor at the Buffalo Wehrle Drive office to do a quick repair on a very short notice. He went above and beyond the call of duty. Thanks so much for your service! I'm am hearing better again!

Always helpful, knowledgeable and pleasant.

I went to the office with a blockage in my left ear and DR Luis, better than any two PA's, took the blockage out adjusted my hearing aids. Thank you empire hearing

Lou and the team have been amazing! My 82 year old mother can finally hear thanks to Lou. She was a tough case and he was very patient and went above and beyond by changing things and molding earpieces right to her ear canal. I can't recommend the team here enough! Thank you Lou

Have been asking them to stop sending postal mailings for nearly a year now. Every time they say they will stop, and add to the do-not mail list again. Monthly mailings have not stopped.

Knowledgable ,friendly staff

Jennifer and company continue to provide me with the best 'ear health' around: professional, knowledgeable, and caring.

great

A quick stop in and everything was taken care of perfectly.ud83dudc4d

Very thorough explanation of test results and equipment available to remedy

I have been seeing the staff at Empire Hearing for years. They have always been helpful, considerate and professional. I recommend them for all your audiology needs.

The best. Dr. Lou is very helpful and does a great job of explaining everything you need to know about hearing loss and what will work for your ears. Do not hesitate to seek out help at this location.

My wife and I responded to a mailing offering a free audiology exam, we made the appointment and visited expecting a hard sell, the staff was great, and Dr. Lou was a consummate professional who completed the exams on both of us and shared with us the results. Fortunately the only recommendation he made was to have another exam in 18 months and that exams are always free. This is a legitimate business and worth the effort to have your hearing checked

Empire is very fortunate to have Jennifer Cook, a very knowledgeable, professional, and eager to please anyone who walks into her office. She answers your questions, demonstrates the techniques needed to adjust to the new hearing aids. Her time is valuable but she realizes her clients are also valuable. I am delighted to be connected to Empire, and most of all to have met Jennifer, she has brightened my life.i am fortunate, but so is Empire. Thank you, Sister Barbara Whelan

Just Perfect

Excellent experience at Amherst location! The entire staff is friendly and very knowledgeable!! Jen always takes the time to explain options and works to make the devices operate at the optimum level.

We love Dr. Lou and his staff. They are so knowledgeable and kind. They treat my [omitted] year old father is always treated with great respect!

Dr. Lou is a very good doctor explained everything in detail and I understood everything he said. -Nick Catherine

I have had my hearing aids for approximately 6 months. It is the best investment I have ever made....and it took me a while...The professionalism shown in this office is remarkable.I am greeted every time with a smile and promptness from the front desk. My experience,I feel, has been so successful thanks to the expertise,diligence and professionalism of Louis Billera,Au.D. CCC-A. Dr.Lou is so patient,kind and understanding.I am never rushed.He is very thorough when adjusting my hearing...I am totally back into the hearing world thanks to him. Gemma Kurzdorfer

Always enjoy speaking with Dr. Lou and getting clear answers to my questions

Took my mom in as she was having issues with her hearing aids, turns out they needed to be cleaned. Amber was friendly and happy to help upon our arrival. Dr Lou was very friendly, informative and supportive through out our visit. Taking time to show us cleaning etc. If you or a loved one are struggling with hearing, donu2019t waste any time. Your brain health and cognitive wellness depends on it! Within 5 months, we improved momu2019s MoCa score by 3 points. And she enjoys socializing again!

The only reason I didn't give a five is I was greeted poorly. The telemarketing company didn't effectively communicate with the practice. We had different appointment times (I obviously followed what the TM gave me). At first I was told I'd have to reschedule. Also, apparently I was supposed to receive paperwork and didn't.

Louis Billera, Doctor of Audiology did a great job listening to my difficulties with my bluetooth connections associated with my phonak hearing aids. His explanation in detail concerning the problem helped me understand the connection between the iphone and the hearing aids. Louis took the time with me making sure I was completely satisfied with the explanation. I highly recommend his practice. The reason I choose these hearing aids is for service anywhere in the US and I received that today. Thanks Dr. Billera

Extremely helpful and patient. A great group!

Dr. Lou is a godsend. My octogenarian mom has bilateral hearing loss, with profound loss in one ear. She could not hear my voice because it fell into her loss range. Everybody else had in her family and circle was ok for her hearing as it was. But not her only child. My mom was skeptical that new hearing aids would work because she had one mediocre experience and one sour experience with two previous providers. I read the reviews of Empire before scheduling, and they delivered. My mom was anxious about the appointment. She so wanted to improve her hearing. Within minutes, or even less, Dr. Lou put my mom at ease. My mom was lost and broken when we came into the office. 90 minutes later we walked out with her hearing beautifully. We chatted all the way home. She told me not to speak too loudly. Dr. Lou is personable, passionate and committed to delivering excellent service and support. He is patient, and unbelievably skilled and knowledgeable in the mechanics and science of hearing. He gave me back my mom.

Jennifer is the best

Outstanding service and wide variety of hearing devices. I highly recommend Empire Hearing, you wonu2019t be disappointed!

Very helpful and professional

Great customer service!!! All needs met in a timely manner!! Ty

Great customer service. Explains things thoroughly to my satisfaction.

Dr. Lou is great. Receptionist wonderful. Just excellent service for something I'm not used to.

Jen is super to work with. She is a gem!

Great customer service

I am so impressed with the assistance I get with Empire Hearing. Jennifer truly goes above and beyond her job description. I can't thank her enough for all the ways she has helped me with my hearing aids. I recommend Empire Hearing & Audiology for anyone in need of a hearing evaluation!

Just great, knowledgeable staff

Very thorough with great detail

good service ,wish you had office in Falls

Very professional staff. They take great care of their patients and their patients equipment. Amber the customer contact person is a gem

[Review Text Pending De-Identification]Amber is great also!

The doctor is intelligent, interested, engaging. A pleasure to work with

Great service, pleasant atmosphere

Jennifer is always patient and accomodating our schedule.

I was in awe of how amazing Dr. Billera was with my aunt! He really took the time to listen to her concerns (and answered my own questions). He genuinely cares for his patients. Also Amber at the front desk was a breath of fresh air! So beyond satisfied with their care! Thanks guys! Keep up the amazing work.

Dr Lou was very helpful to me he explaned everything to me in a way that i could understand great hearing test and i can tell he really loves his job

From my first phone call to receiving my trial hearing aids today the service has been fantastic, I am 71 years young and a tech tard, they soon realized this and set my phone up for me, the whole experience has been amazing and I feel very excited about my new hearing aids, I would thoroughly recommend Empire Hearing and Audiology.

Great service and alway on time.

Wonderful experience with extremely qualified staff

Jen is very good, never rushes you and answers questions so I understand! Great customer service!

Very professional

Short wait. Friendly informative staff. Answered all question

very informative

No problem with appointment except we would have been happy going to NF for appointment.

Everyone working at Empire from the receptionist to the audiologist were pleasant and respectful during my appointments. My question and concerns regarding my hearing aid were addressed promptly.

We had an exceptional experience with Empire Hearing and Audiology. Their expertise and dedication to providing top-notch care truly impressed us. From the moment we walked in, we felt comfortable and confident in their abilities. Louis took the time to thoroughly assess my husband's needs and patiently explained the options available to him. His personalized approach made my husband feel valued as a patient. If you're looking for an audiologist who goes above and beyond, we wholeheartedly recommend Empire Hearing and Audiology. Thank you for the outstanding care.

I took my 93 year old father in for a check on his hearing aids and they couldnu2019t have been nicer. Jennifer worked on my dads hearing aids and one was not working at all.she fixed it up for him and even took the time to clear a large chunk of wax out of his ear. He specified that he always wants to see her. He was 100 percent satisfied.

great job , good prices

great service good prices

Great customer service, Jen explained features on my hearing aids that I didnu2019t know they had. She also answered all questions my wife had as well. Great customer service

Great service. Jen us wonderful.

Audiologist Jennifer - is excellent ! With both IQ and EQ - she provides the best, compassionate service!

Great doctors, very through

I found the service provided was very courteous and professional. All my questions were answered and my hearing aids worked better when I left

My mother-in-law is 96 years old and has been a patient here for 10years. Everyone treats her with such kindness and patience. Jennifer is very professional, knowledgeable and friendly. She has helped keep my mom connected to the world around her. We never feel rushed and she is very patient focused. Empire Hearing is a great resource for the hearing impaired!

Excellent customer service! Took the time to explain the results of the hearing evaluation and answered all my questions

I was pleasantly pleased with the care and attention shown to me during my visit. First of all, they were ready for ne at my appointment time. Then, every test was explained along with my results and the reasoning for the evaluation and doctor's decision. I would definitely recommend them them to family and friends as well as use them again myself. A++++ service!

First class care and most thorough and detailed assessment Iu2019ve ever had!

The staff at this location was extremely helpful during my uncle and my appointment's. they were understanding, courteous to our needs and concerns. Thank you again empire hearing!!!

I would like to share my experience with Jennifer. She has been the ultimate of professional in all sense of the word. She is always on time, polite, and very kind to my geriatric mother. Even though we have not caught on how to use her hearing aides to its full potential Jennifer has made inventive suggestions to get the results we need. I referred a Colleague-to this office and she also was very impressed by the service given.

IT WAS WONDERFUL Amber is great she always returns your calls she does whatever she can to help you im glad she is there so nice to Dr Jen just don't sale you a product she make sure it's right for you and if it's not she don't make you feel bad on the returns I love this place thank you Empire for them

Very professional, caring, patient and helpful to my 89 year old mother

I really appreciate this hearing aid place the workers are great and Dr Jen is wonderful this is the place to go

Jennifer is the best! She always goes above and beyond to make sure I have been well taken care of!

I found Lou to be friendly, knowledgeable and very helpful. My problem was quickly fixed and I should be able to take care of it next time, if the situation arrises again. Thank you, Lou!

Excellent service! Jennifer was extremely helpful and patient throughout my hearing aid purchase. Highly recommend!

I was treated very kindly. I was very happy with everything with all the test for my hearing. Thank you girls for giving me your all.

The customer service at this location from Jenifer was superb!

Empire gives great individual attention from evaluation to providing the hearing aids that you require. What is also important is the continuing service that is always available for cleaning and adjustment whenever needed. Customers service is great!

Very friendly, explaining everything as we want along thru the whole appointment.

Dr. Lou was extremely thorough in preparing me to use my first set of hearing aids. My first step was choosing to be proactive about arranging a hearing test. Dr. Louu2019s comprehensive explanation about the test results, and his willingness to honestly address my questions & concerns, convinced me that I needed to take the next step. We had a genuine conversation, not your u201ctypicalu201d abbreviated doctor to patient, hierarchical, encounter. I feel confident that I will receive the support I need while adjusting to my high tech u201cears.u201d

I absolutely LOVE this place! Everyone there is so amazing. They have bent over backwards for me, gone the extra mile, you name it. And they are all so friendly and helpful that it's just a joy to go there. Dr Lou is incredible. He is so informative, easy to talk to, and just a great person. I really feel like he is on my side and wants nothing but the best for me. Jennifer is also such a special person and has helped me many time over the years. She is so caring and professional, and really exceeded my expectations when I stopped by recently because of an issue that I had that was work/hearing related. And also the receptionist (my mind is going blank on the name now, I'm so sorry!) is also so nice and helpful. She greets me with a smile and is so welcoming and friendly. It really feels like I'm seeing an old friend again when I walk in the door and see her. I can't say enough great things about this place. If you are having trouble hearing, or just want to see what options are available, this is the place to go. Not only is the staff out of this world but they have the best products as well. The hearing aids that I got from them a few years ago are still going strong and the bluetooth feature is beyond helpful. I will definitely be purchasing my next pair from them.

Excellent service. Very knowledgeable audiologist and very friendly service.

I made an appointment at Empire Hearing & Audiology for custom molded hearing protection. I definitely made the right choice to go there. They are super friendly, accommodating, and answered so many specific questions. They also made sure I understood the answers. My entire experience with them was fantastic and I plan to return for any future needs!

Fantastic service getting the tubes fixed on my hearing aids. Now they work so much better. I will definitely go back when needed.