Reviews for Empire Hearing & Audiology – Hudson | MOVED: Please visit Greenville or call for more info.

On time. Efficient retesting in case adjustments needed. Knowledgeable about her people. Thoughtful.

While The Staff & Doc At This Practice Are Genuinely Nice, The Marketing Team That Is Employed By This Practice Is Mailing Marketing Materials To Deceased Folks. Beware Of The Marketing Ploys...NOT HAPPY To Relive Our Deceased Parents, YET AGAIN!

Had to bring my mom to a new location to get her hearing aids fixed as the office she was going to closed. Empire did not disappoint! So friendly and helpful. Got mom's hearing aids working and didn't try to oversell. Very happy we went here!

Great customer service

great people

Great Zara

I am always treated with respect at this Hudson location of Empire Hearing and Audiology. Their receptionist promptly greets me with a smile and Carlene, the Audiologist, always takes her time with me. She is very knowledgeable and has excellent advice and ideas for me to get the most out of my hearing aids. I never have a problem getting an appointment and I am thrilled that they have a Hudson location as they are only two minutes from my house! If one has to wear hearing aids, then this office is a very comfortable and educational place to be.

Carlene Dell in Hudson is an excellent audiologist. She helped troubleshoot a problem with one of my hearing aids, contacted the manufacturer right on the spot, and arranged to package it up and send it in. She knows hearing aids and has relationships with all of the manufacturers. She’s an excellent resource if you need to navigate the confusing hearing aid universe. She’s also friendly and understanding.

My husband receives excellent service there.

excellent service

Very pleasant staff and audiologist.

Very nice people

Carlene is really great. It was thorogh and a very good experience.

Always a great experience. They have always taken excellent care of my auditory health.

A hearing device doesn't automatically make you hear better. Having someone who understands the challenges the hearing impaired is critical. Having them properly set up the hearing aid to maximize their effectiveness is priceless. Carlene is always willing to take the time to make my life most enjoyable, even though I have a hearing loss. I can't thank her enough for how helpful she is.

Empire Hearing & Audiology is a lifesaver. After our primary local audiology practitioner went MIA, my husband and I learned about the Empire office. When calling to schedule an appointment, and explaining the immediate need we had, Empire got us in for an emergency appointment to repair his current set of hearing aids, worked with the manufacturer to honor the warranty and ultimately assisted us in making a cost effective and much needed upgrade to a newer (more functional) model. We're grateful for their time and attention to our specific needs - the entire team was wonderful to work with.

Wonderful staff and facility. Best in the county!

It's not about hearing aides there! They truly care in how you are hearing and Carlene Dell does her very best to listen and understand the patients needs. Everyone should call and get their Free hearing exams there, they do not charge! Whether you need this for work, school, Drs. appt. Why would you go anywhere else, I love the fact that they are part of the Columbia County Chamber of Commerce. Regarding aides, they have a special discount on aides that is affordable and also have zero percent financing. I know of no other company that does not charge for office visits when you purchase aides. You have a 3 year warranty, free batteries and if anything goes wrong and you need to see her right away she will make sure you get in so that you can hear even if its a cleaning! I love them.

I had walked in to make an appointment to have my wax guard in my hearing aid fixed and fortunately for me,Carlene was willing and able to fix and made my day and gave me a generous freebie and also ordered additional wax sheilds for my hearing aid. Carlene Dell,HAD llicensed hearing instrument specialist YOU ROCK!!! Thank for your expertise and attentiveness.

Carley and Alicia are great. Fantastic knowledge and personality. I highly recommend them to anyone with hearing problems. I am very happy with my aids!

Staff is fantastic and knowledgeable! We share many patients and they are always satisfied with the results of their hearing aids.

I highly recommend this place. Carlene provider and Alicia office manager excellent customer service. They truly care about the patients ! 5 Stars

The doctor was nice, but she didn't seem to understand that I had a plan when first coming into the hearing lab I was "helping" my son only to prevent him from throwing a fit. He was not crazy about going into a somewhat scary looking lab and putting headphones on. She was very reassuring once the testing was over, and I like very much that my concerns were not dismissed!

Would absolutely recommend this company to anyone!! They were very helpful and the staff are THE BEST!!! Extremely knowledgeable and friendly... 5 STARS!!!!!

very satisfied so far!

VOTED COLUMBIA COUNTY'S BEST HEARING HEALTH FOR 2018 Carlene is a very compassionate and educated. She goes out of her way to make sure that her patients are happy, whether it's adjusting hearing aides or discussing their issues. If anyone needs her right away she never turns them away, even without an appointment at times. She wants everyone to be able to hear the best they possibly can and is determined in finding the right solution for each individual. It's an amazing thing to witness and to have people hear for the first time. She is a truly caring person with a positive vibe and knows each patient's needs very well.

Carlene is an excellent provider, I just got my first pair of hearing aids. She is making my first pair easy to service and adjusts them for restaurants, anything I need Step 2

These girls are so pleasant. Highly recommend seeing them for your hearing aid needs!

Carlene was extremely helpful and knowledgeable. I'd been there in the past and it's good to see that the same quality of care continues.

they did a great job with getting me fit with my new hearing aids thanks

Very nice place

Very competent and user friendly service. Carlene obviously takes a personal interest in her patients, and through thorough education and ongoing support she is clearly dedicated to helping them have the best experience possible with their hearing aids. Returning after a long quarantine, I found the same friendly staff who are very much on top of Covid19 precautions. This includes masks and distancing as well as a thorough wipe down after every client's visit. I strongly recommend Belsono - a safe environment, up to date technology, and no pressure. I have been going back to my Hudson Valley Belsono Hearing Center for hearing check-ups and hearing aid maintenance over the years now and I find the same friendly service and expertise. I recommend them for any concern you may have regarding possible hearing loss.

Awesome people to work next to, also very polite and understanding to their patients!

The staff is pleasant and knowledgeable! Would highly recommend this office for your hearing aid needs!!!!

I was treated very well by an extremely competent staff.Carlene took the time and effort to make sure I was fitted perfectly.It was a pleasure to do business with them and I highly recommend them to any one needing a hearing aid

I had a problem with my hearing aid and Carlene made a few changes/improvements and now it works better than ever. Thanks Carlene!!!!!

My husband and I were very pleased with care and info he received .Alicia was very thoughtful.Carlene was great in help explaining.

I know Carlene and Jenna both personally and on a proffesional level I couldn’t think of two more deserving women who show compassion and empathy towards their clients. If you need assistance with your hearing you couldn’t ask for a more personal and professional staff. Highly recommended!

Excellent and friendly service. Very well taken care of and a lot of new information learned on hearing. Thank you so much.

The hearing clinic is following all precautions against Covid-19. Carlene was very professional and thorough. The entire staff really know their business. I'd recommend them to my friends and family.

Carlene in the Hudson office is great. She is a calming force. Really helps. Great laughter.

Jenna the receptionist answered all my questions..I will be referring people to that office....I'd appreciate it

We always try our best to treat people like we would want our own family to be treated. What if my Nana needed hearing aids? THIS is how I would want HER Hearing Health Provider to treat HER. Our consultations are always free, we are 'hear' to help educate the public about hearing loss and have many options. Hearing aids don't HAVE TO be super expensive! Don't put it off any longer, call and make an appointment. We're a member of Columbia County Chamber of Commerce and LOVE every event we can get to. Check out our Facebook page and don't forget to vote in the Best of Columbia County event every year! We won 2017 in our category, come see why!

My two visits to the Center have been extremely satisfying. I was greeted warmly, the hearing analysis was throrough and complete, and my needs were addressed and discussed in a manner that was relevant, very understandable and reassuring. I have felt both times that I was listened to and heard, and that my needs were fully addressed. I have just been fitted with my new hearing aids and so far I am finding it a terrific experience. During the fitting, Carlene explained everything that I needed to know in a very understandable and patient manner, and then spent a considerable amount of time adjusting the hearing aids to accommodate my tinitous issue, and made an immediate appointment for me to come back to see how I was doing with the adjustment. I have been wearing hearing aids for many years, but finally feel that I have someone to work with who knows what she is doing and fully understands my needs and concerns.