Reviews for Empire Hearing & Audiology by AudioNova

I used to be attended by Tony, an excellent professional always ready to give her best to please the customers. Highly recommend

I have had the pleasure of dealing with Toni Tiberi at the Central Avenue location since my hearing began to fail 17 years ago. As a health care professional I give her the highest rating. This is my third set of hearing aides. Each time from the audio test through fitting, adjustment and follow up she has offered CONSISTENT quality service. She is simply the best at her job and I will continue to recommend her to all my acquaintances.

Great service and customer reps.

Comfortable, professional atsmophere

Very kind and caring

The service was excellent, showcasing a positive attitude and a commendable desire to satisfy. Thank you.

Very friendly staff and did not push to replace the hearing aids of my 92 year old mother. Adjusted them and we were pleased.

I am very happy with the way my representative works with me to get the best quality from my hearing aids.During my last visit she cleaned my ear pieces and added two programs based on my inability to hear my priest at Sunday mass. It made a big difference and I am pleased that my aids are periodically improved in a way that affects my hearing, not just loading on the newest thing. I would highly recommend Empire Hearing to my friends. Sharon Gormley

Always attentive to my hearing needs..! Quality service, friendly, and knowledgeable!!

Amazing specialist but the secretary here has to be the rudest person i have ever had the displeasure of talking to, don't work at a audiology clinic if it annoys you to speak up or repeat yourself to people with hearing loss

Fixed the problem

Everyone in the office was friendly and welcoming.

Always attentive, always friendly

Service is superior and so frienddly

Great customer and professional service

Excellent attention to my needs.

Great service and professional

It was my first time at the Albany office, and I was very pleased with the staff, who made me feel very comfortable, and the audiologist who took great care to do my testing, and then explain exactly what she found

Iu2019m okay with them I missed my other place n cause of insurance it okay. As long I can get my hearing aid

Kind, professional staff.

Friendy, convenient and instant service.

Very comfortable and informative

Toni is a great and personable Audiologist. I recommend her to anyone I know looking to buy hearing aids.

Very thorough hearing analysis. Audiologist was very professional and explained every step of the process including all the hearing aid options and levels.

thorough, knowledgeable, friendly

Great experience! Friendly and listened to my concerns

Excellent and thorough examination

Toni is excellent and I would not go to anyone else for my hearing needs.

Prompt, professional, thorough, friendly! A full hearing exam; each step of the process was explained, results were explained, options for hearing aids were givenu2026! Now awaiting my hearing aids! Great experience overallu2026!

Toni is a terrific audiologist. She takes the time to care for each person and customize the hearing aid to my needs.

Very good as usual ud83dudc4c

Had a very good experience with staff at empire hearing & audiology, 1540 central avenue, albany today. They were professional & provided great customer experience.

I had a problem with one hearing aid, called, and had same day service and updating on both aids by Toni the local rep. Great service!!!

Great service. Answered all of our questions and gave us the best hearing aids tailored to us!

Acknowledging a hearing loss for me was and is a traumatic experience. I never imagined that I would have issues with my ability to hear. Hearing loss is complex with many difficult problems over the years. Toni has always met my individual crisis with a caring and responsive evaluation of my needs. Toni is easy to speak with, friendly, caring, knowledgeable and professional. She provides excellent service when cleaning and adjustments are needed. Her friendly staff, Karen, is capable and provides prompt service. I have always had great service and a caring ear to hear and resolve my problems.

Made a tough life event much easier for me. Getting my ears checked and eventually hearing aids, was put off far too long for me. I could write a book about my experience but I'll make it short and sweet. If you need hearing aids, you will be very satisfied with the treatment you get here.

Toni is fantastic to work with! She has helped me to get the best audio from my hearing aid! She is very friendly, and never tries to rush you! Thank you for a fantastic job well done!

Toni is an excellent person to do business with She believes in following up with her clients on a regular basis, making sure their needs are met. She won't just sell you a pair of hearing aids and say goodbye. She wants your business, and truly works for it. If you have insurance (like the Empire Plan), she will make sure you get everything you are entitled to. I am on my second set of aids, and have every intention on returning when the time is right.

Toni has been helping my mother with her hearing aids for years. My mom appreciates all of the great service she gets from Toni.

This place is great in colonie staff and audiologist very friendly and professional .

Very nice and friendly!

Very friendly and helpful staff. Assisted in instruction for the use and care of my new hearing aids and even did a practical demonstration of one of the features. Thank you!

Professional hearing aid specialist named TONI. VERY HAPPY WITH STARKEY HEARING AIDS . BUT KIND OF COST PROHIBITIVE!

Toni is so professional and always ready to help.

The best Hearing Aids in the Capital Region service and quality .The Mgr. Toni will give you a complametary audi hearing test and assist you for hearing aids . Her and her staff are real helpful I went there and now I know what I been missing .I would recommend this place to anyone who has hearing problems .

Wonderful staff very friendly and helpful also very knowledgeable about hearing aids and what you should do and what you should not do with your ears the staff reminded me to always use ear protection when around loud noise i was never good at that when I was younger I would definitely recommend that anyone who has any hearing issues to go see Advanced Hearing Aids thank you

Toni is the best! Her and Karen, make every visit easy and a pleasure. They are very knowledgeable and friendly. I highly recommend them!

Ms. Tiberi is the best!

Toni and Karen do an amazing job keeping my grandmothers hearing aids working properly. Thank you both!

Toni and staff have taken care of my mother, friends and other relatives. You can't ask for better customer service from knowledgeable staff.

Coming here fore years and Toni and Karen are amazing. I trust them to be kind honest, and always willing to take the extra step for me and my family.

Friendly knowable staff that treats everyone with caring and respect.

Toni is the best, very knowledgeable and friendly.

The staff at Advanced Hearing Aid Centers is warm and wonderful! They take the time to understand their patients. They care about patients hearing as best as they possibly can! They are kind and easy to talk to and I would send anyone I care about to this office for the BEST care in Albany!

Toni provides a warm, caring environment where the clients feel well cared for. Great attention to details and excellent service.

I love the place. They make me feel like family there!! Great people!!

Great service! Toni is the best and is extremely knowledgeable and answered all questions courteously and professionally. Highly recommend her!

Staff willing to help and fix issues as they occur. When it comes to hearing aids, nothing is perfect. It's an accommodation of and acceptability of what works best. That's all I can ask for.

I have known Toni for over 10 years. She is always caring, professional and has the best interest of her patients in mind. Her knowledge, encouragement and expertise makes her a wonderful hearing provider.

Toni is awesome! She is very caring and professional.

Toni listens to what I need and makes the proper adjustments. Very happy with her.

Great Staff and facilities. I highly recommend this hearing and testing facility.

Erin Roach was thorough and patient and took the time to explain and go over all the details of my hearing test results and features of my hearing aids!

They were very nice and professional. They were able to fix my hearing aids quickly and update the software on my hearing aids as well. They got me in and I got my new heat aide within a week Thanks for the great work

The Advanced Hearing Aid Center in Albany has a very knowledgeable, professional and friendly staff. Thank you Toni for all your help.

Every one is very friendly. I didnu2019t have to wait & appointment was done in a timely manner. Definitely recommend!

Been working with Toni and Karen for awhile and they are a pleasure to work with. Friendly and personable.

I've known Toni for a very long time and she always takes care of my hearing aid needs. I'd recommend her to anyone who needs help with getting the right hearing aid for you.

Warm, friendly and caring! Truly exceptional!

Toni is a thorough and caring professional to work with. I highly recommend her services.

Toni and Karen are super pros! If you are looking for lots of knowledge, great services and wonderful products this would be your best bet in the Albany area! Thank you for providing such great care and a wide range of products to help with every budget!

I,ve been a client of Advanced Hearing Aid for we'll over 20 years and hAve always found Miss Toni and staff to be most professional. They offer a great product and stand behind it. I highly recommend them.

Great service and a great staff!!!

Toni is caring and compassionate. Taking care of her clients needs is her top priority!

Toni is very good at what she does I would highly recommend her for all your hearing aid needs and Karen the receptionist is the best, she is very friendly, & helpful and is great with working with older people like my Mom and Aunt that go there. She knows exactly what to say to make you feel comfortable and relaxed in the office. I love them both, they are the Best. I send all my family and friends there. The coffee and the big bowl of candy they have out for people is so very nice and considerate also.

Toni and Karen offer a warm and caring environment. Toni has many years of experience helping patients with their hearing needs. You can trust that they will do their best to meet your hearing needs quickly and efficiently.

Great staff and great service! I really appreciate the personal service and the effort that's made. Toni Tiberi is a very knowledgeable hearing aid professional.

Excellent service is given at the Advance Hearing Aid Center. Been going there for a few years and am fully satisfied with my hearing aids as well as with any adjustments, ear pieces,etc. that I may need. So glad to have found Toni and this center - she's very knowledgable and is a pleasure to work with - as well as the rest of her staff! I would highly recommend them to anyone.

fast friendly service. first time and they explain clear, nice coffee, and water ans snacks. clean enviorment

They are doing good and very happy to have them to service on my hearing aids. Thank you.

Office is clean. Karen and Toni are very professional and friendly. Overall a great place to go for your needs. M Dumas

Toni is always very attentive during the appointments, taking the time to answer any and all questions.