Reviews for Empire Hearing & Audiology by AudioNova

Great service and information

Always punctual with appointment times.Never have to wait and the staff always goes that extra mile in every way. Glad I chose to make them my hearing specialist!

Knowledgeable and kind. Melissa and Cary to a great job!

Melissa is always courteous, knowledgeable and helpful.

Melissa and Karie are extremely helpful and informative. Just got my new hearing aids and they are great. Great service here.

Melissa explains everything thoroughly and gives a great sales pitch.

I had a great experience there, from the receptionist to the Audiologist so kind and very personal. I would recommend them.

All of my needs were taken care of.

I wish I had been given information about the type/ name brand of hearing aid that I am getting so I could read reviews etc.

My hearing problems and hearing aid choices were thoroughly explained. All of my questions and concerns were addressed. Melissa was professional, knowledgeable, helpful and friendly.

They were very nice and helpful. I like the convenience of being able to schedule online.

Only problem is I have not had my hearing tested since getting these aids.

I was treated with respect and they listened to what I had to say and I learned a few things. Definitely were not pushy. would refer them to friends and family.

They always take good care of me when I have an appointment or any troubles, they really know what they are doing.

Melissa is always attentive to any questions or needs!

Rechargeable batteries getting low. Getting them replaced. Thank you.

Very responsive to my needs. Things going well.

Excellent service very detailed

was only there for about 5 minutes. just regular maintenance

Melissa is very knowledgeable on the fitting, how to use, and maintaining hearing aids. She made me feel comfortable and relaxed with making a major decision and purchase of my new hearing aids. The office is tidy and easily accessible. The receptionist is equally skilled with making people feel welcome and anserwing any questions. I highly recommend Empire Hearing & Auidology to anyone who wants to enjoy a quality of life without hearing issues. Thank you soooooo much!

Customer service was excellent

fine

Very thorough and professional!

Friendly and efficient service.

great customer service

I took my mother here but there was no doctor. Just a saleswoman trying to sell hearing aids.

Melissa was knowledgeable and very friendly. Would definitely recommend.

I am so amazed! Firstly, I did not realize my hearing loss was as bad as it is. I am telling everyone to watch out for what they say! I can easily hear everyone in the room with my phone app. Hopefully this will help my memory.

6 months ago i had a hearing test with Brenda Cervini, then was turned over to a lady who did nothing but tried to sell me new hearing aids. i told Brenda I would not deal with her.. Brenda would check my aids on her computer and make adjustments. I went to my 6thmonth checkup to find Brenda was gone and this lady was in her place. i will not deal with Her. I left a message at the Dansville location for Brenda but never heard back. When I do need new hearing aids I will not go here.

My experience at Empire hearing with Melissa once again was awesome. She explained every thing I needed to know about my new hearing aids. I am glad I chose Empire hearing in every way. I love my new hearing aids and will recommend anyone with hearing loss to go and see Melissa, Carvin

My husband and I both got hearing aids at the same time. My husband didn't have an appointment, but after raising concerns with his own hearing she made time for him. The girl was knowable and trys not to throw to much at us at one time. I would recommend them to anyone.

Very happy with the experts at Empire Hearing. With adjustments, cleaning and answering all my questions.

I always receive excellent care from Melissa and Karie. Highly recommend.

Efficient staff. Pleasant and helpful.

Brenda and team are great! Very knowledgeable and friendly. Go there

Melissa and Brenda are excellent at what they do at Empire Hearing & Audiology. They are able to help , understand as to what is the best hearing aid to purchase !!

Brenda is wonderful!! She is patient, knowledgable, listens and willing to take the time needed to adjust my hearing aids to a satisfactory resolution. I recommend her highly.

Have been a customer for several years and very satisfied with the results and excellent service. Yesterday was an example, was having problems with both hearing aids and had an appointment with Brenda who fixed both in short order.

Brenda, is a detailed caring professional. I will definitely refer Empire Hearing Audiology to my network of friends. Thank you Brenda!

Convenient and friendly staff. Always on time for their scheduled appointments!

I recently went here for a hearing test and to also inquire about getting custom-fit earplugs. I visited Brenda Cervini, and she was amazing. Very kind and informative, and she was able to help me get an amazing pair of custom fit earplugs (musicianu2019s earplugs) that I plan on wearing at work and at music concerts/festivals. I am very happy with the service provided and I definitely recommend going here for any of your hearing-related needs!

Brenda is great! Awesome service. Excellent knowledge and advice. Highly recommend.

Brenda Cervini truly cares about the Webster community, and does everything she can to let people know that they can come in for a free test to confirm whether they have a hearing loss or not and if they do she is able to discuss their options without any obligation obligation purchase. This gives piece of mind. And that means a great deal to me.

The staff at webster hearing were very helpful in selling a used pair of hearing aids my late father bought from them 2 years ago. They assured the buyer that the aids were still in good working order, and still had warranty left on them.they refitted and customized aids to the buyers needs and helped the process go smoothly. They were so nice and helpful through the whole process, thank you webster hearing

I enjoy coming to an Empire Hearing office. They are knowledgeable and friendly and get the job done.

I called and got an appointment that same day, worked out Great ud83dudc4d they are the Best!

Excellent service walking me through process of new hearing aid.

Staff is very courteous and helpful. They work to make things right and work with you.

I must commend the folks at Empire Hearing & Audiology for the services that they have provided my wife and me for our hearing problems. They stay up-to-date with hearing technology and the latest products. These folks are very good at explaining everything to those of us who are not technically inclined. Brenda is always receptive to my requests for refinements in my hearing aid programming. They are a u201cwinning teamu201d for sure!!

For patients Mary Jane Peterson, she loves her new hearing aids they are much better than last ones than you

Friendly staff, incredibly thorough examination!

Melissa was exceptionally helpful and told my wife about functions of the hearing aids we were unaware of. My wife would like to see her again in November.

Very friendly and professional. A nice experience.

Customer friendly reps; pleasant greetings upon entering the lobby; helpful suggestions; and candy treats upon leaving!!

Very good service and she took the time to assist and answer all questions.

A warm welcome very time. Everything was explain and shown to you about your hearing aides. Would recommend them to anyone experiencing hearing loss.

I was relieved of concerns about hearing issues.

Melissa Carvin and Brenda Cervini of Empire Hearing & Audiology were very professional and knowledgeable. They made me feel very comfortable and had useful suggestions of how to help out with my hearing situation. I have been deaf in one ear since I was three years old. I have been to other hearing doctors and typically get the response that nothing can be done. Their expertise at Empire Hearing & Audiology has given me new hope that I can purchase a device that would allow me to regain directional hearing. I was very satisfied with my visit at Empire Hearing & Audiology.

Was very good information and answer all my question

Brenda and staff were very nice and helpful for my hearing assessment!!

The facility was easy to find. I was greeted with a friendly welcome. I did not wait long. My hearing test was explained as the procedure was taking place. After my test results I had the opportunity to meet with a consultant who let me try hearing aids on which were awesome. I would recommend them. The only negative for me was the cost of the hearing aids that my insurance did not cover however they have several financing options.

Great staff, friendly, knowledgeable, and helpful ud83dudc4d

Being able to book a hearing test online without needing to use a telephone when you're hard of hearing is a big plus! I don't understand why it isn't standard practice.

My appointment was a pleasant experience. Appointment was prompt, staff friendly and professional. Results were explained to me fully and I was pleased to get a clear bill of health without a sales pitch for hearing aid that I actually donu2019t need. THANKS!

Very efficient..very friendly....very knowledgeable

super service and friendly

Was a great experience from the first call for an appointment thru my first visit. Staff is very concerned about your hearing quality and comfort. Looking forward to getting my hearing aids soon.

Ever since coming to Empire, its been nothing short of a pleasant experience. Melissa and her team including receptionist Carrie have all been very helpful with any concerns I might have. Great place!

I have been so happy with my experience at Webster Hearing. My new hearing aids have changed my life and I enjoy each day hearing all the sounds that I was missing. Thank you to Brenda and the staff for their care and concern.

Very friendly and very helpful..wanted to make sure that I was happy before leaving

They were very friendly on the phone when making initial appointment, answering all my questions. My husband and I both had the complimentary hearing test. I need hearing aids in both ears, my husband not yet! Oh what a difference this will be in my life. Everything was very well explained by our Audiologist, Melissa and my aids are on order! They also worked with my insurance company to lower the price. They were highly recommended by a relative! Thank you Webster Hearing/ Empire Hearing and Audiology

Brenda worked to take care of a problem I was having and it appears to be successful. Always easy to work with.

Excellent customer care/very knowledgeable

Amazing staff and providers!!!

Excellent Customer Service!! Thank you!

I have been with Webster Hearing for a few years now. I was just in for a tune-up and Brenda did an awesome job for me, as usual! I was with another company previously but certainly have found exactly what I need for my hearing health at Webster Hearing. They have for me the best products and staff that is always most knowledgeable, helpful and seem to know exactly what to do to improve my hearing aid experience. As I get older and technology advances, they are always up on what is the best for me and my hearing just gets better and better. Thank You Webster Hearing, keep up the good work. Sincerely, Tony Molinari

The service was great. My technician listened to my concerns and adjusted my hearing aids to fix the issues.

Iu2019ve had hearing aids for a long time and have had a number of audiologists, but Brenda is the best.

Wow. Took me in the next day and fixed several things that were causing the hearing aids to work poorly. Now I quit saying repeat please.

Brenda has been great at helping my Mom with her new hearing aides. Mom is elderly and Brenda is patient with her and has simplified the programming of the aids so my mom doesn't get flustered and overwhelmed with choices (these hearing aides are pretty high tech with multiple programs available to adjust to different environments). Highly recommend this location! Update - we continue to appreciate the time and patience Brenda has helping my mom with her hearing aids. Love this location!

Helpful & kind service. I appreciate these people!