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Reviews for Empire Hearing & Audiology by AudioNova
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Karen S
09/30/2024Great service and information -
Gary C
09/30/2024Always punctual with appointment times.Never have to wait and the staff always goes that extra mile in every way. Glad I chose to make them my hearing specialist! -
Anonymous Reviewer
08/19/2024Knowledgeable and kind. Melissa and Cary to a great job! -
Anonymous Reviewer
08/17/2024Melissa is always courteous, knowledgeable and helpful. -
Marie Russo
07/17/2024Melissa and Karie are extremely helpful and informative. Just got my new hearing aids and they are great. Great service here. -
Anonymous Reviewer
07/12/2024Melissa explains everything thoroughly and gives a great sales pitch. -
Barbara Aldrich
06/29/2024 -
Eunice Blocksdorf
06/25/2024I had a great experience there, from the receptionist to the Audiologist so kind and very personal. I would recommend them. -
Lisa Colvin
06/25/2024 -
Anonymous Reviewer
05/25/2024All of my needs were taken care of. -
Mary Alice Moore
05/13/2024I wish I had been given information about the type/ name brand of hearing aid that I am getting so I could read reviews etc. -
Anonymous Reviewer
03/17/2024My hearing problems and hearing aid choices were thoroughly explained. All of my questions and concerns were addressed. Melissa was professional, knowledgeable, helpful and friendly. -
J K (Just Kidding)
03/11/2024They were very nice and helpful. I like the convenience of being able to schedule online. -
Anonymous Reviewer
03/10/2024Only problem is I have not had my hearing tested since getting these aids. -
Barry Kramberg
02/19/2024I was treated with respect and they listened to what I had to say and I learned a few things. Definitely were not pushy. would refer them to friends and family. -
Benny Sortino
02/16/2024They always take good care of me when I have an appointment or any troubles, they really know what they are doing. -
Anonymous Reviewer
01/21/2024Melissa is always attentive to any questions or needs! -
Anonymous Reviewer
12/31/2023Rechargeable batteries getting low. Getting them replaced. Thank you. -
Anonymous Reviewer
12/17/2023Very responsive to my needs. Things going well. -
Anonymous Reviewer
12/04/2023Excellent service very detailed -
Anonymous Reviewer
11/05/2023was only there for about 5 minutes. just regular maintenance -
Arthur von Rathonyi
09/25/2023Melissa is very knowledgeable on the fitting, how to use, and maintaining hearing aids. She made me feel comfortable and relaxed with making a major decision and purchase of my new hearing aids. The office is tidy and easily accessible. The receptionist is equally skilled with making people feel welcome and anserwing any questions. I highly recommend Empire Hearing & Auidology to anyone who wants to enjoy a quality of life without hearing issues. Thank you soooooo much! -
Anonymous Reviewer
08/19/2023Customer service was excellent -
Anonymous Reviewer
07/26/2023fine -
Pat DeRosie
07/18/2023Very thorough and professional! -
Anonymous Reviewer
07/08/2023Friendly and efficient service. -
Anonymous Reviewer
06/05/2023great customer service -
Nick Fiorini
04/10/2023I took my mother here but there was no doctor. Just a saleswoman trying to sell hearing aids. -
Paula Compton
03/11/2023Melissa was knowledgeable and very friendly. Would definitely recommend. -
Barbara Major
02/15/2023I am so amazed! Firstly, I did not realize my hearing loss was as bad as it is. I am telling everyone to watch out for what they say! I can easily hear everyone in the room with my phone app. Hopefully this will help my memory. -
Ned Benson
02/14/2023 -
Barbara Fox
02/14/20236 months ago i had a hearing test with Brenda Cervini, then was turned over to a lady who did nothing but tried to sell me new hearing aids. i told Brenda I would not deal with her.. Brenda would check my aids on her computer and make adjustments. I went to my 6thmonth checkup to find Brenda was gone and this lady was in her place. i will not deal with Her. I left a message at the Dansville location for Brenda but never heard back. When I do need new hearing aids I will not go here. -
Gloria Heard
02/01/2023My experience at Empire hearing with Melissa once again was awesome. She explained every thing I needed to know about my new hearing aids. I am glad I chose Empire hearing in every way. I love my new hearing aids and will recommend anyone with hearing loss to go and see Melissa, Carvin -
Milton Kilpatrick
01/30/2023 -
Deb Kesel
01/20/2023My husband and I both got hearing aids at the same time. My husband didn't have an appointment, but after raising concerns with his own hearing she made time for him. The girl was knowable and trys not to throw to much at us at one time. I would recommend them to anyone. -
Kevin Taft
01/04/2023Very happy with the experts at Empire Hearing. With adjustments, cleaning and answering all my questions. -
Patricia Reinhardt
12/08/2022I always receive excellent care from Melissa and Karie. Highly recommend. -
Mary Vogler
11/16/2022Efficient staff. Pleasant and helpful. -
Donald Albright
09/30/2022Brenda and team are great! Very knowledgeable and friendly. Go there -
carlos1951@gmail.com Torres
09/21/2022 -
Rita Wachter
09/13/2022Melissa and Brenda are excellent at what they do at Empire Hearing & Audiology. They are able to help , understand as to what is the best hearing aid to purchase !! -
Lynn Milliman
09/03/2022Brenda is wonderful!! She is patient, knowledgable, listens and willing to take the time needed to adjust my hearing aids to a satisfactory resolution. I recommend her highly. -
Dave A Heeks
08/30/2022Have been a customer for several years and very satisfied with the results and excellent service. Yesterday was an example, was having problems with both hearing aids and had an appointment with Brenda who fixed both in short order. -
Pam Morgan
08/25/2022Brenda, is a detailed caring professional. I will definitely refer Empire Hearing Audiology to my network of friends. Thank you Brenda! -
Robert Jones
08/22/2022Convenient and friendly staff. Always on time for their scheduled appointments! -
Zach Hiscock
08/19/2022I recently went here for a hearing test and to also inquire about getting custom-fit earplugs. I visited Brenda Cervini, and she was amazing. Very kind and informative, and she was able to help me get an amazing pair of custom fit earplugs (musicianu2019s earplugs) that I plan on wearing at work and at music concerts/festivals. I am very happy with the service provided and I definitely recommend going here for any of your hearing-related needs! -
Holly Vragel
08/17/2022 -
Becky Daniels
08/16/2022Brenda is great! Awesome service. Excellent knowledge and advice. Highly recommend. -
Lauren Coe
08/16/2022Brenda Cervini truly cares about the Webster community, and does everything she can to let people know that they can come in for a free test to confirm whether they have a hearing loss or not and if they do she is able to discuss their options without any obligation obligation purchase. This gives piece of mind. And that means a great deal to me. -
Brennon Charles
08/12/2022 -
jeff calman
08/03/2022The staff at webster hearing were very helpful in selling a used pair of hearing aids my late father bought from them 2 years ago. They assured the buyer that the aids were still in good working order, and still had warranty left on them.they refitted and customized aids to the buyers needs and helped the process go smoothly. They were so nice and helpful through the whole process, thank you webster hearing -
Theresa Swidorski
07/24/2022I enjoy coming to an Empire Hearing office. They are knowledgeable and friendly and get the job done. -
Philip Andrus
06/30/2022I called and got an appointment that same day, worked out Great ud83dudc4d they are the Best! -
S Allen Williams
06/23/2022Excellent service walking me through process of new hearing aid. -
Bob Hillis
06/18/2022Staff is very courteous and helpful. They work to make things right and work with you. -
larry smith
06/06/2022 -
Louis Cardinale
06/02/2022I must commend the folks at Empire Hearing & Audiology for the services that they have provided my wife and me for our hearing problems. They stay up-to-date with hearing technology and the latest products. These folks are very good at explaining everything to those of us who are not technically inclined. Brenda is always receptive to my requests for refinements in my hearing aid programming. They are a u201cwinning teamu201d for sure!! -
kelly goulden
05/31/2022For patients Mary Jane Peterson, she loves her new hearing aids they are much better than last ones than you -
Stephen Arnold
05/26/2022 -
Jamie Watson
05/23/2022Friendly staff, incredibly thorough examination! -
James Coakley
05/21/2022Melissa was exceptionally helpful and told my wife about functions of the hearing aids we were unaware of. My wife would like to see her again in November. -
Eileen DiLucia
05/11/2022Very friendly and professional. A nice experience. -
Marcus Porter
05/05/2022 -
R. Rodney Walters
04/29/2022Customer friendly reps; pleasant greetings upon entering the lobby; helpful suggestions; and candy treats upon leaving!! -
Cheryl Yehl
04/20/2022 -
Patricia Johnson
04/13/2022Very good service and she took the time to assist and answer all questions. -
brenda carey
04/12/2022A warm welcome very time. Everything was explain and shown to you about your hearing aides. Would recommend them to anyone experiencing hearing loss. -
Laura Cataldo
04/11/2022I was relieved of concerns about hearing issues. -
Jill Thomann
04/07/2022Melissa Carvin and Brenda Cervini of Empire Hearing & Audiology were very professional and knowledgeable. They made me feel very comfortable and had useful suggestions of how to help out with my hearing situation. I have been deaf in one ear since I was three years old. I have been to other hearing doctors and typically get the response that nothing can be done. Their expertise at Empire Hearing & Audiology has given me new hope that I can purchase a device that would allow me to regain directional hearing. I was very satisfied with my visit at Empire Hearing & Audiology. -
Claudia Stoy
04/06/2022Was very good information and answer all my question -
Tim Kelly
03/09/2022Brenda and staff were very nice and helpful for my hearing assessment!! -
lori love
03/12/2022The facility was easy to find. I was greeted with a friendly welcome. I did not wait long. My hearing test was explained as the procedure was taking place. After my test results I had the opportunity to meet with a consultant who let me try hearing aids on which were awesome. I would recommend them. The only negative for me was the cost of the hearing aids that my insurance did not cover however they have several financing options. -
David Kalin
03/03/2022Great staff, friendly, knowledgeable, and helpful ud83dudc4d -
Alan Killenbeck
02/07/2022Being able to book a hearing test online without needing to use a telephone when you're hard of hearing is a big plus! I don't understand why it isn't standard practice. -
todd luke
01/10/2022 -
Gregg Foster
01/05/2022My appointment was a pleasant experience. Appointment was prompt, staff friendly and professional. Results were explained to me fully and I was pleased to get a clear bill of health without a sales pitch for hearing aid that I actually donu2019t need. THANKS! -
Rita Kelly Wachter
11/30/2018Very efficient..very friendly....very knowledgeable -
Duane Shipley
12/27/2018super service and friendly -
Gary Cauffman
10/03/2021Was a great experience from the first call for an appointment thru my first visit. Staff is very concerned about your hearing quality and comfort. Looking forward to getting my hearing aids soon. -
Thomas Munding
09/21/2021Ever since coming to Empire, its been nothing short of a pleasant experience. Melissa and her team including receptionist Carrie have all been very helpful with any concerns I might have. Great place! -
Beverly Anselmo
09/09/2021I have been so happy with my experience at Webster Hearing. My new hearing aids have changed my life and I enjoy each day hearing all the sounds that I was missing. Thank you to Brenda and the staff for their care and concern. -
Lola See
09/03/2021 -
Arthur Golder
08/30/2021Very friendly and very helpful..wanted to make sure that I was happy before leaving -
Gloria Bryant
08/26/2021 -
C. Sonia Martinez
08/10/2021 -
Dave Reilly
07/13/2021 -
Lena Verbree Veenje
06/29/2021They were very friendly on the phone when making initial appointment, answering all my questions. My husband and I both had the complimentary hearing test. I need hearing aids in both ears, my husband not yet! Oh what a difference this will be in my life. Everything was very well explained by our Audiologist, Melissa and my aids are on order! They also worked with my insurance company to lower the price. They were highly recommended by a relative! Thank you Webster Hearing/ Empire Hearing and Audiology -
lawrence smith
06/23/2021Brenda worked to take care of a problem I was having and it appears to be successful. Always easy to work with. -
Ann Wegman
05/06/2021Excellent customer care/very knowledgeable -
Sandy Slone
04/27/2021Amazing staff and providers!!! -
J J
10/31/2018Excellent Customer Service!! Thank you! -
Tony Molinari
11/27/2017I have been with Webster Hearing for a few years now. I was just in for a tune-up and Brenda did an awesome job for me, as usual! I was with another company previously but certainly have found exactly what I need for my hearing health at Webster Hearing. They have for me the best products and staff that is always most knowledgeable, helpful and seem to know exactly what to do to improve my hearing aid experience. As I get older and technology advances, they are always up on what is the best for me and my hearing just gets better and better. Thank You Webster Hearing, keep up the good work. Sincerely, Tony Molinari -
Raymond E. Camp
02/26/2021 -
Michael Akerley
04/20/2018The service was great. My technician listened to my concerns and adjusted my hearing aids to fix the issues. -
Gay Bramer
03/25/2021 -
Kenneth Mcquaid
04/07/2021 -
Jan Klapetzky
03/09/2020Iu2019ve had hearing aids for a long time and have had a number of audiologists, but Brenda is the best. -
Terry Badger
09/12/2018Wow. Took me in the next day and fixed several things that were causing the hearing aids to work poorly. Now I quit saying repeat please. -
Karen Merritt
12/29/2018Brenda has been great at helping my Mom with her new hearing aides. Mom is elderly and Brenda is patient with her and has simplified the programming of the aids so my mom doesn't get flustered and overwhelmed with choices (these hearing aides are pretty high tech with multiple programs available to adjust to different environments). Highly recommend this location! Update - we continue to appreciate the time and patience Brenda has helping my mom with her hearing aids. Love this location! -
Jake Boone
12/27/2018Helpful & kind service. I appreciate these people!