Home / Yext Reviews
Reviews for Empire Hearing & Audiology by AudioNova
-
Meghan Rahn
08/16/2024 -
Anonymous Reviewer
08/10/2024It was great! -
Anonymous Reviewer
07/06/2024They changed my life for the better. -
Daniel Van Dorn
06/28/2024NEAL is very friendly, knowledgeable, and helpful. I have never left his office unhappy with him or his results to my hearing aid problems. I have been a patient of (Hearcare) Empire for over 40 years and Neal is the best, you will not be disappointed. Dan Van Dorn -
Loki’s Parront
06/22/2024 -
Anonymous Reviewer
05/31/2024Neil couldn’t do more to address my concerns not only in a thorough manner, but friendly manner. -
Anonymous Reviewer
04/27/2024I recently had a problem with my right hearing aid and it was fixed quickly and professionally. I would highly recommend Empire Hearing and Audiology in Penfield!! -
Patrick Ellison
03/17/2024Everyone was pleasant, friendly and professional! -
Anonymous Reviewer
03/09/2024Warm,friendly,informative and very welcoming,from the moment I entered the office. -
Anonymous Reviewer
02/12/2024Neal is the best -
Anonymous Reviewer
02/06/2024Neal takes time to explain my hearing problems -
Anonymous Reviewer
01/22/2024excellent and informative -
Joyce Whitehead
01/19/2024We were traveling and forgot to pack spare filters for my mom’s hearing aid. We walked in with no appointment and Neil greeted us warmly, made the repairs and gave us spares to help us get through the trip. Thank you Neil!!! -
Bob Lyons
11/05/2023Excellent service and could not be a more welcoming environment. I actually look forward to going there! -
Anonymous Reviewer
11/02/2023Superior customer service, expert product knowledge! -
Anonymous Reviewer
10/30/2023I had great service and Neal made very helpful adjustments. -
Anonymous Reviewer
10/30/2023Took time to explain everything to me and I understood everything -
Anonymous Reviewer
10/01/2023Excellent customer service and follow up support! -
Susan Elkins
09/17/2023 -
Anonymous Reviewer
09/14/2023Great customer service! -
Anonymous Reviewer
08/28/2023We were given complete information on the pros and cons of each hearing unit. There was absolutely no pressure to purchase and I feel my hearing exam was explained completely and professionally. -
Anonymous Reviewer
08/06/2023Neal is personable & knowledgeable—the best. Amy also gets kudos. -
Anonymous Reviewer
07/27/2023The audiologist took the time to explain in detail the results of my hearing test and that hearing aids would likely do little to improve my hearing at this time. I appreciated his candid professional opinion and will be back for a regular check-up in a couple years. -
Anonymous Reviewer
07/24/2023Great doctor. -
Anonymous Reviewer
07/10/2023Neil is thoroughly on top of his profession! Every time I have an appointment he answers every question concisely and in language you understand. If you need hearing advice and technical answers,this is the place to go! -
Anonymous Reviewer
07/06/2023Very efficient and accommodating. -
Anonymous Reviewer
06/25/2023Great service. Neil is the best -
John Marchant
05/31/2023Te service is always available, ever with short notice. My problems have always beeen solved quickly. -
John Watson
05/25/2023 -
Carol Aroesty
05/24/2023 -
Karen Dee Dries
05/14/2023Good -
Kent Rohrer
05/07/2023The Penfield office is excellent and Neal is very professional. -
Joe Palma
05/05/2023I could not be more pleased with my appointment. Very upfront and down to earth. If there is a need for me to return I will be there. -
Susan Shippey
04/16/2023 -
David Hyland
03/10/2023Very good experience. -
Gary Platek
03/04/2023Each and every time I go to an appointment or have a problem with the aids, the treatment I receive is very professional and service completed in no time at all. -
Mary Bostwick
03/04/2023Always pleased with the professional and friendly service at Empire Hearing. Neil takes the time to answer all of your questions fully. He explains all of your options and never tries to "oversell" a product. Amy in the office is awesome! -
Craig Wert
02/03/2023 -
diane waterstreet
02/01/2023I always look forward to my visits. Neil is friendly and upbeat. I trust he is taking good care of me with adjustments if needed and he helps remind me how to use the app on my phone. Very satisfied. Diane -
Debra Wallerstein
01/25/2023Knowledgeable, accommodating and so friendly! I never had this kind of service in Florida, where I wore hearing aids from 2005 until I moved up here in 2020! -
Sue Taylor
01/12/2023I couldn’t expect more of Neal. He goes above and beyond. He helped me to gain access to loop systems as well as figure out how to lessen crinkle noises while maintaining speech clarity. He answers and explains all my questions with knowledge and patience. I’m happy I got my aids through Empire Audiology. -
Diane Magliocchetti
12/01/2022It’s an absolute pleasure to have Neil take such good care of me. He and his staff are fantastic. So professional, knowledgeable and friendly. I don’t feel rushed through my appointments and my questions are answered 100%. Thank you so much! You are appreciated. -
G Knight
11/28/2022 -
April Peters
11/15/2022Staff and Dr Senglaub were very down to earth, helpful, and friendly. Prices were so so much less than my previous audiologist. I feel the Dr took time with me. He was not afraid to get off coarse a bit and chat which made me feel very welcome and at ease. He explained and showed me everything I needed to know about my new hearing aids. He listened to my concerns and did not try to sell me something I did not want or that I had already had and unable to wear. I felt the experience was not as stressful as I thought it was going to be.I give this office 5 stars! today is only my second day wearing them but the silk hearing aides feel like nothing in my ears. So far, I am loving them! Thank you and I highly recommend this office for any hearing issues. -
Vincent Vella
11/13/2022Neil is very knowledgeable and well prepared to handle your hearing aids . Great atmosphere and very efficient. Dr Vince vella -
Tim Sprague
09/17/2022 -
David Alexander
08/30/2022Great experience, Neal worked hard to make sure my hearing aids did the job and were comfortable. Neal and Amy in the office, are a great team and wonderful to deal with. Highly recommend this business! -
erica rolland
08/04/2022My 83 year old father was in from out of town and his hearing aid broke. The staff was so friendly and helpful. They weren’t able to fix it in the office, so they shipped it back to the manufacturer to be repaired, and arranged for it to ship to my father in Florida upon his return. So great to get personalized attention even when he was not their patient. Thank you!!! -
Ron Jones
08/03/2022 -
Binnie Thompson
07/23/2022This staff is amazing! Neil is so professional and knowledgeable about my hearing needs and explains everything so clearly! It is such a pleasure to go here and know that everything will be taken care of! He's so compassionate and caring! Will highly recommend to all! -
Marcia Williams
06/28/2022Neal took the time to adjust my hearing aids properly. I am hearing much better now. Thanks Neal and thanks to Amy for getting me in so quickly. -
Ann Morsch
06/26/2022These folks really came through for us when we needed an emergency charge on my mother-in-law’s hearing aides. She was visiting from out of town and forgot her charger. With great professionalism and cheerful customer service, they charged us up at no charged. Cleaned them too. Such a great doctor Neil and staff!! -
Kathy Durham
06/25/2022 -
Anita Fusilli
06/04/2022 -
Carole Kohler
05/26/2022 -
Robert Sells
05/25/2022 -
Tom DeLorenzo
05/22/2022I was very pleased with the service provided. They are thoughtful and professional. -
Sue Blodgett
04/20/2022I was given an in depth account of the hearing aid and explanation of cost and payment plans. I was impressed by Neal's explanations to my questions and surprised at the quality of word clarity instead of loud noise in my hearing when trying them. The cost is a drawback for a senior living alone on limited income. Do you offer a free daily trail without a penalty.?? I'd like to be sure they would work for me throughout a days activities before investing a lot of money. Thank you, Sue -
John W. Peters III
04/17/2022Neil is simply the best. Smart man and very informative. Great prices as well. 5 stars ✨ -
dorothy bartolotta
03/30/2022 -
Pamela Kellogg
03/26/2022I do love this office and staff, even though I drive an hour to address all my mothers' hearing aid needs and issues. Neil goes above and beyond each visit, even answering my questions regarding my own aids(i am not a customer). Highly recommend this place. -
Jay Pruiett
03/16/2022I was delighted by the courteous, respectful and competent response to my problem. I left much happier for Neal's intervention and the niceness of the receptionist. -
Donald Nyquist
03/03/2022I was pleased with Neil who got my left hearing aid working -
anthony sapienza
03/01/2022Enjoyed my visit. Neil was very knowledgeable in his field and explained everything so it was easily understood. He defined my problem and we came to a reasonable solution to solve it. I left the office feeling assured that the quality of my life would improve immensely. Thank you Neil! The other personnel in the office were very pleasant and attentive. -
Sue Avery
02/25/2022Great experience, they addressed all of my concerns. Definitely recommend. -
J T
12/07/2021Hello everyone. I am pleased to see such positive reviews for Hearcare Hearing Center. I am the former owner of Hearcare and now reside in Colorado. I am very pleased that Neil S. ended up in my office after my departure and appreciate his candor and professionalism. I hope everyone is doing well and that the wonderful service continues many years into the future. -
Dave Whelehan
12/01/2021 -
A Google User
11/02/2021Very happy with service. Always attentive to my needs. Great follow up care. -
Kevin Eletto
10/14/2021 -
cindy peters
09/21/2021 -
Wayne Beckwith
06/18/2021Emily greeted me very graciously, informed me that it would be just a few minutes wait. Neal then announced that he was ready for me to enter his office. Hearing aids were cleaned and connected to his computer. Adjustments were not required and our session was completed. Top notch service! -
A Google User
08/17/2021 -
Sarah Vogt
08/04/2021This place is very professional and wonderful. Neal and the office staff are very kind and helpful. Neal is very knowledgeable as well as personable. Very easy to work with on my hearing aid needs. They take the time to answer questions and chat with you about different options that work best for you without the feeling of being rushed through the appointment or not being heard that you may find in other bigger offices/ hearing centers. -
Nick Redanty II
06/16/2021 -
Samme
05/21/2021Neal was informative and friendly! He helped me immensely by explaining my condition and helping to adjust my aids! Highly recommended!! -
Paul Wyand
05/08/2021 -
Janet Bushart
05/03/2021The specialist was VERY understanding and helpful. He admitted several times he talks too much. -
Sandy Slone
05/03/2021Amazing and friendly staff!! So helpful!!! -
Ken S
04/13/2021Repair for my hearing=g aid was done on time and correctly. Marsha has always been very helpful and a pleasure to work with. -
Christina Ordway
01/21/2020Customer service is great. -
Kevin Finnigan
06/30/2019 -
Good Enough
01/07/2020Jared does a very good job to help his patients because he cares. I will keep going because I know he does his very best. -
James Jergens
11/21/2020I loved having Neal Senglaub, BC-HIS check my hearing. He is so passionate about his job and making sure that I was taken care of. He is like a master artist but for hearing. To Neal helping people hear is his life’s passion. -
Tom Tullar
02/26/2021Neal and the office staff and very helpful and knowledgeable. They are small enough that it is easy to get an appointment but large enough to have good business hours and the latest technology . I love my hearing aids and wished I had gotten them sooner. I am only 60 yrs old so on the "young" side of the customer base but having the hearing aids has greatly enhanced my life. No need to hesitate, give them a call! -
Ronald Angerhofer
02/25/2021Excellent testing and fantastic at explaining results and appropriate remedy to solve problems with my hearing. Excellent demonstration of hearing aid and explaining functions and application. Simply great service. -
John Rizzo
04/28/2021Good, prompt service by people who know what they are doing. Recommended. -
Rich Held
04/13/2018Dr.Jared provides you with the best care you could ever ask for. The whole team is caring and extremely helpful with all situations. I highly recommend Hearcare Hearing Center! -
Heinrich Fischer
02/22/2021Extremely professional, explained the options available, the details therof and answered my all questions. Very comfortable atmosphere, excellent follow through. -
Charles Phillips
08/02/2018Great place very friendly will go out of there way to help you -
Joseph Kosters
04/10/2021Always great service!! -
John Bohrer
04/10/2021Friendly and efficient staff. I highly recommend. -
Shaun Bamford
10/29/2017 -
Marcia Williams
12/06/2017 -
Suzanne Dagostino
01/29/2021So grateful for Neil Seglaub for assistance with choosing a hearing aide that is so appropriate for my hearing loss. He was such a thorough teacher and reviewed how to use my new aide so well. I will recommend him to all my friends and acquaintances. In addition the staff Marcia and Michelle are awesome. Their assistance and explanation of the billing process was great. In addition their sweet upbeat attitude makes me feel welcomed at this office. Will continue to be a faithful patient of Hearcare because I know they care and will assist me when I am ready for my next hearing aide. -
Sandra Hewes
07/20/2018Every one is very professional, and do their best to properly treat each individuals needs. I would recommend them if you are having hearing difficulties. -
Frank Ricotta
07/18/2019Jared (audiologist) was great, and Marcia (receptionist) went above and beyond helping me with insurance,. Hearing aids are working out great! -
Lynn Milliman
08/26/2020Neil and Marcia at Hearcare Hearing Center provide excellent service. Took 3 trials to find the hearing aid that was right for me!!! Throughout the experience Neil and staff were patient, receptive and supportive. Pursuing all of this during the COVID pandemic was challenging. But again, Neil and staff continued to provide timely service following the CDC guidelines to ensure a safe environment for clients. Neil brings experience, knowledge and professionalism to each visit. I highly recommend Hearcare Hearing Center. -
John Solberg
02/11/2015First of all, I’m one of those people that couldn’t believe my hearing problem was all that bad. Sure, I said “What?” more often than most, and I complained that people didn’t speak very clearly – they mumbled a lot. But then, finally, when I couldn’t really enjoy a movie or a play, I went to an audiologist to get tested, and yes, there was a hearing loss…. So I started looking on the net for information about hearing aids, so I would know something about them before venturing out. Of course I had sticker shock! The most helpful information on the net was at HearingPlanet, and through them, I made the connection to HearCare Hearing. It was a stroke of good luck. I remember the first time I put the hearing aids into my ears. It was even more shocking when I took them out, and realized just how much I was missing. All the lovely gentle sounds – like birds singing, leaves of the trees rustling. And there are fewer “Whats?” and a much happier wife! I’ve been seeing Dr. Jeeter for a couple years now, and he has consistently been there for any problem or question I’ve had. I play the piano and am a lover of music, so the way music sounds through the hearing aids is very important to me. The first hearing aids I had just didn’t do the job well enough. Dr. Jeeter went to work behind the scenes to find aids that would meet my needs. He knows that the ultimate test is in the ears of the wearer, no matter what the claims might be. So he was willing to experiment, (at no cost to me), with a very positive outcome. The hearing aids I’ve got now are wonderful with music and with voice. I highly recommend Hearcare Hearing and Dr Jeeter! Friendly, professional, knowledgeable, he genuinely cares. Perhaps the most important quality is the respect that he shows for those of us that count on him. -
Gary Phillips
10/08/2018Great service, very professional staff, Marsha is very good and helpful -
Emile Emile
11/28/2018Our 88 year old mother has been seeing Dr. Lori Cameron, since she was first diagnosed with hearing loss. Her professional knowledge and skill goes without saying, however it is Dr. Cameron's empathy and compassion that allows for our mother to be at ease during the office visits. We have followed Dr. Cameron to Hearcare and we are very pleased, we recently purchased our second set of hearing aids, and her hearing is greatly improved with the new technology!