Reviews for Empire Hearing & Audiology by AudioNova

I want to thank Empire Hearing in Oneonta, NY for rescuing a long planned vacation. When I arrived at my hotel in Cooperstown NY on Wednesday afternoon I discovered that I had forgotten the charger for my Starkey receiver in canal hearing aids. Faced with the prospect of a 4 hour drive back home to retrieve the charger, I called Empire in Oneonta. The store rep there provided me with a loaner charger, which allowed me and my family to continue to enjoy a pleasant weekend. My sincerest thanks to Empire Hearing for this kindness.

Kayla was a great help with getting my grandfather an appointment. She was very professional and helped us completely understand the purchase agreement

Kayla Bates was super helpful when I had questions about my grandmas hearings aids, we cannot wait to work with her more, she's amazing!!

I donu2019t as late. The provider wax very welcoming and fixed the problem with the hearing aids quickly

Very good explanation of everything

Your biggest problem is try to get someone to talk to when you need to or ask questions

Kayla is pleasant and very efficient

Saw Dr. who is filling in from Brooklyn. Great help, took time to get things right and also explain.

Great Customer Service. Kayla is wonderful

This office is terrific! Kayla is so friendly and professional in her knowledge of this business. She is also very helpful in teaching Deb. Lyn is of course so professional too. All around I'd recommend this place to anyone! Joanne

i would recommend this office to all my friends & family, the service is the best!

Awesome service! Everyone was kind, patient and knowledgeable! They took the time to explain everything. Thank you!

I feel that customers are getting their hearing aid needs met here with professionalism. People don't care how much you know, until they know how much they care. Hearing Health USA cares about all the details.

I am very pleased with the care I received. I recommend Hearing Health to anyone having a hearing problem. Very comfortable office atmosphere.Very caring people

Excellent service, knowledgeable and friendly staff, superior product and I can hear better too!

The staff at Audibel Oneonta is friendly, knowledgeable and helpful. I had recently lost one hearing aid, and they helped me decide Ben at the best solution to replacement was. The tach who worked with me from Starkey Hearing Technologies was personable and helpful, without being pushy. I have and will continue to recommend this office to friends!!

The staff was wondering. They took the time to make sure I understood my hearing lost and what hearing aids would give me the most benefit with my hearing lost. I would recommend them to anyone.

I am very happy with Audibel, they are willing to help me with my difficult hearing loss. He seems to be very willing to try different devices to get my the best hearing.

My home care client Millie whom I drove to her appointment at Audibel of Oneonta said to say, "Five stars! Everything's good!" I personally found Lynne to be very friendly, professional and accommodating.

Very happy. The staff went above and beyond.

" Annamarie is doing a splendid job as the new receptionist at the site. She is up-to-date with clients and has their information ready for the doctor. As new shipments arrive she places items where they belong. She says there's a lot to learn but it looks like she's adjusting well! "

Julia is amazing!

Friendly, courteous and professional.

Very good friendly service and best hearing aids I have ever owned, Thank you

We arranged to get hearing aids for my 86 year old cousin and were very pleased with the detailed and personal service we received.

Julia was very professional and caring. She has a great need to help out whenever she can. Her people skills are impeccable!

very good service answered all questions very informative .

By far the best service I have ever received in the medical field hands down. Lynn at the front desk is knowledgeable and efficient. Dr. Chiasson has superior experience and answers every question you have. Starkey products are the lastest that technology has to offer. Go get checked out. I am thrilled with Audibel of Oneonta.

Julia is the best in the business! Call her today!

Excellent!!!!!!!!! Everyone has been so helpful including Lynne the PCC. Dr.Chiasson has been a great and knowledgeable provider. I would recommend everyone.

I have worn several different hearing aids over the years, recently I purchased a set of Picasso hearing aids from Audibel in Oneonta. Lynne and Carl have been so accommodating when I stop by with with questions. When we needed help to order supplies to connect our surf link media, Lynne was very knowledgeable and went above and beyond. Perfect.

It's a great place to go for your hearing. The staff are great and the doctors are thorough. I would suggest it to anyone who needs their hearing checked or hearing aids replaced.

Professional and friendly

My recent office visit(4 Feb)-The Oneonta staff gave me top-notch service in a timely manner.I rate my customer service"5" out of "5" ! Ed Walker Cooperstown NY

Consistently well informed and very helpful.

Good office

Outstanding organization. Very knowledgeable people from the front desk to the testing to the explanation of the products. I can't say enough positive things about how impressed I am and what a difference it has made in my hearing. A thoroughly excellent experience.

Julia is good at what she does and knows and cares a lot about what she does.

I enjoy coming to Julia at Audibel of Oneonta. I've been fitted with very good hearing aids over the years.

Julia has done so much for so many people over the years to help them to hear better. She puts a lot of time and love into all she does.

Very accommodating. Doing well by my mother.

Awesome place. Carl was very informative and I was greeted with a smile. Great place to go. I would highly recommend this office to all my friends and family.

Excellent service.

Great customer service and knowledge of product. Have recommended Julia to many friends.

Excellent practice , we were very happy with the staff and how fast our hearing aids came in. We also referred some of our coworkers ! Highly recommend this office .

Brian was very professional and caring.

Theyu2019re fast and professional!

I would highly recommend Audibel. Today was my first time to this office with my Dad and Iu2019ve never felt more welcome. Annamarie is genuine, accommodating, and has great customer service. The atmosphere was a plus, to have donuts waiting with coffee being made for you I thought I was somewhere else I could actually feel relaxed at a family members doctor appointment!! Highly educated providers and great customer care!

Both of my parents go to Julia. She is very knowledgeable and has been very caring and helpful through the whole process!

The office staff are courteous and extremely professional. Quality of service is very good. My experience overall has been quite positive.

Julia was very helpful, patient, and informative. She took good care of our needs.

Julia is awesome!! Very professional and deeply caring!! Itu2019s a privilege to know her!!

I initially called the office with a question about a situation that I wasnu2019t sure what to do. Brian called and attempted to walk me through the task I was attempting. I was unable to follow through. They fit me in for the following day and Brain walked me through the task. Service was outstanding and staff was friendly.

Julia is wonderful, warm and knowledgeable. I enjoy visiting her and her store every time Iu2019m there.

I think this office is very good at what they do. The people are kind and very helpful.

Have had the best experience ever when needing to get hearing aids!

I was seen for a hearing test, had a great experience. Brian and Kristen are both very pleasant to work with!

The staff are wonderful and very accommodating. They really make things very easy with all the crazy of COVID parameters.

I brought my grandmother here and the staff and care were outstanding!

This office went above and beyond in helping me be able to finance my hearing aids. Very friendly kind staff. Highly recommend this office .

Oneonta is loosing their BEST! This has been the best care that I have ever had. She knows her stuff and made me feel comfortable. These are the Best hearing aids I have ever had.ud83dude02ud83dudc4d

The Doc gave me a little blue thing that takes out an old filter and replaces it with a new one. How often do I have to change the filter????

Julia made my experience being a first time hearing aid user an easy one. She took the time to explain all my options, including insurance coverage and out of pocket expenses. It was an overall excellent experience and her customer service was impeccable.

Always eager to help, pleasant staff

My needs were addressed quickly, graciously and efficiently-great service!

Very friendly and professional. Glad to know that they merged with Audibel of Oneonta.

I highly recommend Audible of Oneonta. As I was having difficulty hearing, I set up an appointment with Julia. During the entire process Julia was extremely professional, and very helpful in determining the hearing aids that would meet my lifestyle. From the hearing test, to the purchase, and the very caring follow up service and cleaning appointments, Juliau2019s service is second to none.

THE NEW GUY IS GREAT

Here for the first time with my client and very impressed with the cleanliness and friendliness of Annamarie she was extremely sweet and professional with a well stocked coffee Keurig center, cookies, DD donuts etc would highly recommend and NO wait time.

Wonderful product! Wonderful service. It is a pleasure to work with such a caring professional!

Never has one woman worked so hard to make my husbands 'aids' a good experience - God Bless Julia!

I couldn't make my afternoon appointment today. So I stopped by in the morning for batteries, and Brian was able to see me right then and there for my appointment. Great customer service.

We were a little uncertain about how this medical experience would turn out, but we went ahead anyway. Boy, were we surprised and overjoyed with the results. This is a first class operation with a talented staff. We are impressed. Kristen and Brian are classy and competent.

I had an excellent experience today at Audibel. And will continue to come back. Annamarie is so personable and helpful. I feel welcome being greeted by her and love to come in.

I had an urgent matter with one of my hearing aids, and Brian and Kristen were able to fit me in the schedule last minute so I would be able to have my hearing aids working properly for Thanksgiving. Very pleased.