Home / Yext Reviews
Reviews for Empire Hearing & Audiology by AudioNova
-
Barbara V
09/02/2024It was great. Had a problem with charging my hearing aids and they are taking care of it -
Marianne oliva
08/31/2024Lisa is always attentive to my needs and very knowledgable in what she does! -
KenneyG G
08/18/2024Great job and good service -
Larry Munger
08/16/2024 -
Anonymous Reviewer
08/12/2024Great customer service always friendly staff -
Anonymous Reviewer
08/09/2024Great service and staff is excellent in providing information and support when needed. -
Anonymous Reviewer
07/27/2024Very nice and accommodating -
Anonymous Reviewer
07/25/2024I’m always looking forward to my appointment. Because of the common courtesy and positive attitude of everyone there! -
P Ra
07/16/2024Love Empire hearing and audiology, their staff are wonderful! -
Anonymous Reviewer
07/14/2024Very professional, friendly and attentive to patient concerns -
Mary Brien
07/12/2024Knowledgeable and professional as always -
Anonymous Reviewer
07/06/2024Great service. -
Anonymous Reviewer
06/12/2024Answered all my questions and adjusted my aids appropriately -
Anonymous Reviewer
06/08/2024Friendly service from the minute I got there to the minute I left I also see the same person each time which is important. -
Anonymous Reviewer
05/28/2024Crystal is wonderful! Listens to your concerns, offers suggestions, very pleasant to work with. -
Anonymous Reviewer
05/27/2024Lisa did a great job paring my hearing aids to my new phone. -
David Kufel
05/24/2024The staff there are very nice, helpful and friendly. My audiologist, Lisa, is very knowledgeable, professional and all around nice lady. I’ve never heard better in my life, and I’m very grateful for her help. -
Anonymous Reviewer
05/20/2024Thorough, knowledgeable; detailed exam & service. -
carl wessing
05/16/2024I feel like I am being truly taken good care of. Thanks, Carl W. -
Anonymous Reviewer
05/15/2024Always professional and appointments are easily scheduled. -
Anonymous Reviewer
05/13/2024Great service -
Anonymous Reviewer
05/12/2024Excellent customer service and advice. -
Anonymous Reviewer
05/10/2024Great Customer Service -
Dennis Lyons
05/09/2024 -
Anonymous Reviewer
05/09/2024Staff: testing person and person analyzes data Kind professional talented -
Anonymous Reviewer
05/06/2024Lisa is so professional -
Susan Conover
04/29/2024Excellent care professionally done -
Anonymous Reviewer
04/28/2024Great -
Heather Jarmacz
04/27/2024Lisa is always careful and thorough in her treatment of my health and hearing. -
Regina Smith
04/24/2024These guys are great! I wanted the hearing aids that went all the way into my ears. We tried them but it felt like I had cotton in my ears. Lisa figured that the hole needed to pick up the sound was being blocked by my ear canal. Why? Because I have the tiniest twistiest ear canals! Who knew? So, we went to the over the ear kind and they’re great!! I can hear everything and their color is identical to my hair color so they are barely noticeable! If you’re looking for a place to get quality hearing aids, that is very flexible when scheduling appointments and has a very knowledgeable, caring staff, Empire Audiology is the place to go! -
Anonymous Reviewer
04/16/2024Lisa always helps me with all my hearing needs. -
Anonymous Reviewer
04/15/2024Great customer service. LISA is a great audiologist. She takes the time to answer questions. She is competent, professional and excellent at making adjustments to my hearing devices. Lucy is a wonderful staff member who makes me feel valued as a client of Empire Hearing and Audiology. I highly recommend Empire for your hearing needs! -
Anonymous Reviewer
04/15/2024Always a pleasant and professional experience. -
Anonymous Reviewer
04/05/2024Crystal gave me Excellent service . -
Anonymous Reviewer
04/04/2024great customer service -
Anonymous Reviewer
03/28/2024Great customer service and a great hearing aid fitting. -
Anonymous Reviewer
03/23/2024Each visit, Dr. Lisa goes above and beyond with providing all my needs,plus. The staff is also accommodating. -
Linda Foltin
03/17/2024I was impressed and completely satisfied with my experience with Empire Hearing. Customer service was excellent, and I purchased a pair of rechargeable hearing aids from Empire Hearing. -
Anonymous Reviewer
03/15/2024Customer service at it's best...Love the staff -
Anonymous Reviewer
03/11/2024Great experience from start to finish -
Anonymous Reviewer
03/09/2024THE BEST SERVICE EVER -
Anonymous Reviewer
03/08/2024Great service nice people -
joe Andrews
02/26/2024Started using this location recently because the the private practice they purchased and merged with was further away. The Liverpool staff are professional and hard working. The parent organization is a typical corporate cube-farm where employees are expected to check their brains at the door. Too bad! Never again! -
Anonymous Reviewer
02/21/2024My wife and I both had a very good experience. Very informative and patient. We would certainly go again in future. -
Anonymous Reviewer
02/18/2024I am so very lucky to have gotten an appointment with Empire Hearing in Liverpool. They determined that I should be on steroids immediately or my hearing might be compromised. They were on the phone with my doctor before I left the office. Wonderful to have such good customer service!! Thank you so very much! -
Anonymous Reviewer
02/06/2024Knowlegable, thorough -
Anonymous Reviewer
02/04/2024Excellent service -
jeanne & dick wagner
01/22/2024Met With Crystal who was very informative regarding repairs on my existing hearing aids and the purchase of new aids. Due to my personal financial situation I elected to do repairs with the intention to new aids being purchased within a year or two. -
Anonymous Reviewer
01/20/2024Employees are wonderful. -
Anonymous Reviewer
01/12/2024Very good service and attention to details. -
Anonymous Reviewer
01/10/2024Always able to get in quickly & issues always resolved in that visit. Christal is the best! So helpful & friendly. -
Anonymous Reviewer
12/31/2023prompt in scheduling my wife and I for a visit when we were having trouble syncing our hearing aids to a new iPhone. -
Anonymous Reviewer
12/31/2023Very friendly, professional and efficient. -
Anonymous Reviewer
12/18/2023Great customer service and very Helpful/Friendly Staff. -
Anonymous Reviewer
12/11/2023Crystal is great and the staff at the front desk(Lucy?) are wonderful and professional! -
Anonymous Reviewer
11/20/2023Service was good -
Anonymous Reviewer
11/20/2023Professional, clean and did well with explanations. -
Anonymous Reviewer
11/11/2023knowledgeable and helpful staff -
Anonymous Reviewer
11/06/2023Very nice customer service all around. Crystal was very efficient with the exam. I could understand everything she said. -
Anonymous Reviewer
11/05/2023Always thorough, friendly sevice -
Michael Rapson
11/04/2023I have found that with the new wax guards that I can wear my aids all-day without irritation. It's wonderful ! -
Anonymous Reviewer
10/31/2023Lisa is always professional and patient. -
Anonymous Reviewer
10/30/2023Great service! -
Anonymous Reviewer
10/23/2023Nice place and great staff who always go above and beyond. -
Anonymous Reviewer
10/18/2023Great customer service, no waiting -
Anonymous Reviewer
10/08/2023Lisa was great. Always so helpful to me. I appreciate her so much. Also, the two ladies at reception are so very friendly. Kudos to them. -
Anonymous Reviewer
10/07/2023Great customer service. -
Anonymous Reviewer
10/01/2023Very Professional -
Anonymous Reviewer
09/26/2023Excellent -
Anonymous Reviewer
09/26/2023Great customer service -
Anonymous Reviewer
09/25/2023I have been a client for over 6 years. The service is top rate from office to Krystal. They go above and beyond to accommodate and make wearing hearing aids a piece of cake or donuts! -
Anonymous Reviewer
09/17/2023GREATTECH/ -
Ken Picarel
09/15/2023Empire Hearing in Liverpool, NY is an excellent audiologist and provides hearing aids at competitive pricing. Lisa was excellent to work with during my testing and selecting my new hearing aids. She is professional, patient and answered all my questions. The staff was very friendly and professional. I would definitely recommend this office to anyone looking for hearing aids or testing. -
Billie Smith
09/07/2023Very nice and helpful -
Anonymous Reviewer
08/25/2023Super easy to get to! Friendly and professional people who have the knowledge to help you. -
Anonymous Reviewer
08/18/2023The biggest problem I had was finding the building -
Anonymous Reviewer
08/15/2023Friendly, professional, knowledgeable -
Anonymous Reviewer
08/11/2023Great service as always. -
Anonymous Reviewer
07/31/2023Great service -
Anonymous Reviewer
07/30/2023They always seem willing to help when I need them. -
Marcella Willis
07/16/2023 -
Anonymous Reviewer
07/16/2023great service -
Anonymous Reviewer
07/09/2023Everyone was professional and courteous. The audiologist was knowledgeable and helped update my hearing aids for a reasonable price. I am amazed at the improvement in my hearing. Thank you, Empire for a job well done. -
Anonymous Reviewer
07/06/2023Compassion and complete understanding and support for my issue. -
Anonymous Reviewer
06/30/2023Had some decreased volume in one of my aides. Rachael (I think) was great! So nice & took care of the problem quickly & efficiently! ALL of your staff are wonderful! Always pleasant & patient & explain everything so well! -
Anonymous Reviewer
06/25/2023The people I interacted with were all professional and congenial, and felt well looked after. -
Anonymous Reviewer
06/20/2023Normally I am serviced by the Cicero office but could not get an appointment before taking a trip out of town. I needed help with connecting my new I-Phone with the app. The Liverpool office got me in to fix my problem. The associates at Liverpool were friendly, professional, and very helpful. This is also true for those in Cicero. -
Robert Britton
06/19/2023Great -
Anonymous Reviewer
06/18/2023The staff was professional and pleasant. -
Anonymous Reviewer
06/16/2023great staff -
Joe Heimers
06/16/2023The staff is friendly and efficient. They always seem to accommodate your needs even if it’s unscheduled.I would highly recommend their services for your hearing challenges. -
Samuel Johnson
05/31/2023I left a Comment on the Here a few Days ago, not knowing what to expect from them, looking into other Specialists that do Hearing Exams I found that they all are the same, I am offering my Deepest Apologies to the Company an Staff who was Deeply Respectful in Answering my Questions, an will be making my Appointments with Empire Hearing & Audiology in the Future, Thanks for your Answers. -
Samuel Johnson
05/29/2023Not what I expected, never will go back again. Got more Wax in one Ear then the other, but talked to me about Hearing Aids for one Ear instead of Cleaning the Wax out Which would be an additional $40 with my Insurance Lol place is a Joke. -
Jeff Bzdick
05/28/2023Excellent care. Everyone was extremely helpful! -
Lee Audlin
05/19/2023This office is tucked in pretty well, and easily missed. I hear you will have a sign soon, which I believe will be a great asset. My experience was A+ everything was discussed thoroughly and I felt confident when I left. I laughed when I got home, as I kept asking my husband what that noise was…? We finally figured out that I could actually hear our refrigerator making ice cubes! I’ve very happy with my newest Phonak 90’s -
Karen Stuhler
05/17/2023Empire is the place to go! Awesome staff, very professional, I wouldn’t go anywhere else! -
joe L
05/13/2023Great friendly service -
Neil
05/13/2023Good job -
toni murphy
05/07/2023Our appointment with Lisa was a very pleasant experience.She was very courteous and professional under difficult circumstances . -
Alexander Sobus
04/27/2023A fantastic experience, through and through! A friendly staff and in-depth audiogram experience!