Reviews for Empire Hearing & Audiology by AudioNova

Great customer service

Honest & excellent care. I went in for a hearing test. They determined I needed to see an ENT doctor.

Excellent

All excellent, thank you

We received an invitation in the mail and decided it was time to check it out. The office is nice enough and the reception staff was very pleasant and competent. We met with the provider who went through the hearing evaluation and assessment before turning us over to her associate in charge of sales. The promotional hook for this visit was a 45 day trial time with full refund if not satisfied provided we attend follow-up visits for adjustments. There is also a 3 year warranty. After a discussion, we opted for the premium level as we were told that the only difference between the 3 levels was the amount of noise reduction and that was the primary reason for considering hearing aids. Price was reduced without submitting to insurance, and not sure if we can submit the amount we paid out of pocket or not. So far we are 5 days in and have noticed that the volume on the tv has gone down quite a bit. Also doing better in louder situations. Not perfect but we haven't gone to the adjustment appointment yet.

Very professional and informative.

Good experience

Great Customer Service

Took care of me right away.

always very friendly and helpful.

I called Empire Hearing today because I was getting feedback in my hearing aid. I spoke to Chelsea and she was able to get me in right away. Upon arrival Chelsea took my hearing aids into Debra's office. I was called with in minutes to see Debra and she took care of my issue. If I could Debra and Chelsea a 10 star I would, both were very helpful and pleasant.

Everyone involved were very helpful and very polite. Felt very comfortable. Definitely recommend that office to friends and family.

Dr. Anna is the BEST!!

I called Empire Hearing today because I was getting feedback in my hearing aid. I Spoke with Chelsea and she was able to get me in right away. Upon arrival Chelsea took my hearing aids into Debrau2019s office. I was called in with in minutes to see Debra and she took care of my issue. If I could give Debra and Chelsea a 10 Star I would, both were very helpful and pleasant.

Fast efficient service, explained what was happening, and results, in clear, simple to understand language.

Everyone was very friendly and helpful. Great experience.

VERY GOOD WORK. HOW EVER WE SHOULD MANY CHECK THE NEW ONE MORE CLOSELY. MANY TIME THE FIT ALLOWS SOUND IN THAT DOES NOT GO THROU THE EAR PIECE

I was impressed with the personnel touch. Hearing aids are very expensive so, have a caring person assist me was great. Thanks to all the folks at Empire Hearing.

Always taken on time and Dr Anna was very courteous and told me everything I needed to know to make my next decision.

GREAT PERSONALITIES!

On time and pleasant

The provider was knowledgeable and explained everything clearly. Update: (After 1 month of use). My hearing aids are great! I can hear sounds I havenu2019t heard in years due to high frequency loss in both ears. I have had no trouble hearing conversations in various environments, some more noisy than others. I wear these hearing aids from morning to night and often forget I am wearing them. This has truly been a positive change in my life.

Excellent experience. All questions answered. Additional data provided

Good service, little waiting time. Courteous people.

Great customer experience.

Knowledgeable, great service

Timely service, thorough hearing test and explanation of options.

Dr Anna, Chelsea and the entire staff are effective, efficient and extraordinarily knowledgeable and helpful, courteous and friendly. Highly recommended

I made an appointment through Zocdoc but upon arrival at the office was told I did not. They were able to pivot and accommodate me and give me the necessary treatment on a dime.

great information and instructions by Anna

Good experience cr

Great Service but would like to know the Percentage of hearing in my left ear to werenu2019t a hearing aid for that ear too!?!?

Excellent customer service

FAST FRIENDLY SERVICE

Friendly, knowledgeable staff

great service

Service was very prompt. Explained everything needed unsure of medical coverage ins.

Excellent customer service

Kara and Dr. Anna were so helpful. I felt like Iu2019m in very good hands.

The staff and doctors were so nice. I love my hearing aids.

Great staff

Debbie was excellent and professional during our appointment. She took her time explaining everything I need to know about my new hearing aids

This place changed my life. The staff is great, and I would recommend them to anyone.

Rating a business, you are really rating the people and service. My audiologist changed companies and I followed her!! "Dr Anna" not surprising, has brought her professionalism, knowledge, intense concern for her patients to Empire and obviously fits in like a kidskin glove. She has supervised my Cochlear implant for my deaf side, hearing aid choices for my left ear and is in process of assisting my wifeu2019s hearing reduction. With Anna at Empire it rates a 5 star for me. My confidence level with them is ultra high.

Grateful that Dr. Anna is there. She listens to me and pulls out all her tools to bring me a good hearing aid experience, especially since I didn't want them in the first place.

Very pleased. restored some faith after a poor experience the last time.

From my very first visit to Empire Hearing & Audiology to my most recent I felt comfortable with every person I met with. They each were friendly yet professional in their approach as I was dealing with a hearing issue I had refused to believe I had. The Audiologist Debra, approach this in a wholistic manner explaining several relevant points that hit home with me. She share her finding from her testing and explained the type of things I was missing with my hearing. After some discussion she set me up with trial pair of hearing aids that proved she was correct in her analysis. Fast forward, after my trial period I have had two appointments and new set of aids. I feel comfortable with these and trust that The Team at Empire will help me through any issue that may surface. My thanks to Debra and the team at the East Syracuse office.

I thought it was a very thorough testing appointment

Very professional and accommodating.

We always have a nice visit and any questions I have are taken care of.

Great customer service!

The office staff, etc.are all very friendly. Me, being new to hearing aids, would prefer to see the same audiologist when I have appointments. The last time I saw a certified technician. My preference would be to see a licensed audiologist.

Great customer service. Very warm office ! Everyone is willing to listen and answer questions.

It was easy to schedule an appointment. I appreciated the video sent out on what to expect as well as the courtesy reminder call. I was greeted with a smile and upbeat energy when I arrived and my appointment was on time ! Kelly brought me back to the room and went over my paperwork - asked me questions to be clear on everything I shared and explained procedures and what she was going to do. Everything was hassle free ! Thank you

They are nice and friendly people

Have had my hearing aides for over 6 years and on each and every visit Iu2019ve been greeted with smiles and friendly employees. There knowledge and experience are to be commended. Even when I have had an issue with my devices my problems were resolved. Itu2019s a pleasure to do business with them. Thanks for having customer satisfaction at the forefront. Will always recommend your company to those need hearing devices. Making appointments is always a breeze. Thanks again CHUCK.

Comfortable waiting area and they let me know about delays (minor).

Excellent care by everyone who worked with us. I can hear again!!

Great Customer Service

Excellent customer service.Professional, polite.

Great service with a smile.

Accomodating

Working with Heidi and Chelsea was a great experience. Punctual, friendly, not rushed in an out, thorough. I've been going to Empire/J Waligora since I admitted to having a hearing issue and have always enjoyed my appointments, God bless them.

Great service-

The staff all did an excellent job. Deb is a great audiologist and excellent teacher. Thank you all for being so kind and helpful!

Very thorough and good feedback. Answered any questions completely. The entire staff is very caring and friendly.

Good people work there and seem to care.

The staff is courteous and well trained. They are always ready to help.

One of my aids was not working properly. I called Empire and they had me come in that same day and after 15 minutes the problem was found and resolved. Terrific service

Very knowledgeable and accommodating. Staff friendly, patient and helpful

Great service as always.

Great location Attractive offices Courteous dedicated staff Excellent products and services

Hearing aids cleaned and I was shown how to reset Bluetooth. Very satisfied. I walked out a happy woman.

Very pleased with everything at Empire Hearing. All the staff very friendly and professional. Time was taken to explain the process all the way through. I understood the results of the testing and my options going forward with the equipment and any I had were answered. Great overall experience

Always friendly and polite. Hearing aids have greatly improved my quality of life!

Great experience - very friendly staff - I was given all the time I needed - very helpful in answering my questions. You will not be disappointed if you make an appointment with Empire

I will gladly give a complete review when my 15 month old $6k hearing aids are returned from manufacturer working properly. I had a very encouraging appt with Dr Lou. First time since purchase I have felt this way. I have not felt that anyone before either cared or knew what to do about faulty hearing aids. I first became a patient seeing Dr Walagoria several years ago. Previous hearing aids worked properly and never had a problem until this brand. I look forward to giving a more positive review when I can hear and understand better. UPDATE: I would give this place a minus zero if possible. After several unsuccessful attempts to get these hearing aids working properly. For example able to hear TV, blue tooth working in both ears at same time. I was even told it was my iPhone so I bought a $900 one. Nothing changed with hearing aid. So I went somewhere else and purchase hearing aids that cost $1700. They work very good and Bluetooth works in both ears at same time. I have told people about my experience and they have not gone there.

Love this place fantastic staff very helpful and knowledable highly recommended

Professional interaction. Offered to send aids for cleaning and rehab before the warranty expired. Pleased with the services.

The time and friendliness of the staff. They took the time to explain everything and answered any questions I had.

Thorough and informative.

Dr. Louis was fantastic today! It's important for elderly to be treated with respect and patience at health care appointments. At 94 years young, I have been going here for nearly 2 decades and today was just as wonderful as the first time. Thank you for your kindness and helping me keep my hearing and my aids on the right track all these years.

very helpful