Reviews for Empire Hearing & Audiology by AudioNova

Wonderful always friendly & attentive

As always in the past, Wendi quickly identified the problem and resolved the issue completely. Wendi makes having hearing aids a pleasure

Great customer service. Answered all my questions.

I had a repeat audiology exam, then Jennifer adjusted my hearing aids and my hearing improved a great deal!

Super nice people, very professional and competent. We're glad they are there for us.

Good service

I'm very happy with service I get from them.

These people are awesome! Wendi and Rebecca are SO knowledgeable and patient.

Great Best Staff ever

Very professional

No comment

Great Customer Service

Good customer service

Staff was really nice .. unfortunately they promised a $25 gift card after the appointment and was disappointed that it was a scam to get me in there .

The Staff is very friendly and professional.

From Albert Brockway (my father) Service is always great, the staff are so friendly and they're always accommodating and helpful.

All the staff was very knowledgable and friendly. All my questions were answered.

excellent customer service

The office was welcoming and everyone was friendly. The tests went smoothly. I would recommend them to people.

I get right in at my appointment and the staff our very friendly and nice!

Patient, friendly. Iu2019m very happy with the service!

Very nice staff. Very helpful. They make you feel comfortable.

My mother was seen promptly and everyone was so kind and knowledgable. They were so patient with mom and made her feel so comfortable. She really likes them and highly recommends them.

My visit to Empire Hearing was wonderful! It seemed like quite a while that I waited to be seen, but it was the end of the day. I didnu2019t mind and Wendi was extremely kind and compassionate! Iu2019m happy to leave this review for themud83eudd17 Amanda at the front desk was very friendly too!!))

If all health offices were like this, I would Look forward to going to DOCTORS. I was extremely happy with everything about this place and their attention to detail and treating me like a human being.

Great service

Always so helpful. Gets you in very quickly if you have a concern.

excellent, very professional and answered my questions. My new hearing aids came in several days early and I was able to receive them after instructions

Friendly,efficient,and fast!

Great service & really nice staff, very pleased.

Very professional, helpful and thorough with all my hearing needs. I will definitely recommend Empire Hearing and Audiology to my family and friends.

I've been a client of the company with all the prior names since the turnover to Empire. Wendi Trousdale has been extraordinary in all aspects of my appointments.

New hearing aids are excellent and my wife is happy!

The staff at Empire Audiology are the best that have dealt with in an extremely long time. They were courteous, very fast and extremely knowledgeable. They made the visit very pleasurable. They listen to your needs and fitted you for what was right for you.

They were very helpful and friendly . I just thank you all taking time seeing me. I canu2019t wait get hearing aids then I can hear again.

The people here are very friendly and professional.

The atmosphere and the attitudes are amazing.

STOP SENDING OUT SPAM LETTERS!!!

friendly and helpful staff . do great hearing exams .

Great service

Wendy is an exceptional practitioner in her field. She is professional, friendly, and answered all my questions thoroughly. The new assistant, Kim, despite being new to the office, was very good at her job. She is definitely a keeper. I look forward to my next appointment, and will certainly recommend Empire Hearing to all my family and friends. Great experience!

Always friendly polite on time and takes time to answer any questions

Terrific service! Sondra is the best!

I would like to thank Sandra and EmpireHearing for helping us out in a pinch. They were able to fix my father-in-law's earing aids while he was visiting us. The service was great and friendly and in my opinion went over and above to help us out. Thank you.

Always very friendly.

Very friendly and knowledgeable staff who take the time to explain the audiological and financial aspects of hearing aids. Only place I will go from now on. They have gone above and beyond to provide me with quality service.

Wonderful service; very professional!

They go above and beyond to make sure you are comfortable and understand about the product. Very friendly staff - never kept us waiting nor did they rush through our appointment. Office is neat and clean - highly recommend Empire Hearing!

Wonderful service and polite service. I recommend them wholeheartedly!

I have been going to Empire Hearing & Audiology in Rome NY for the last 5 years. The service is awesome, receptionist always greets me with a smile and asks how I'm doing, always courteous and friendly. The Audiologists also is always friendly and patient with all my questions. I find it a pleasure doing business with them!!!

Great experience each and every time I go in for an appointment. They take their time to ensure everything is working correctly and explain every detail needed. I highly recommend them.

Staff very friendly and helpful. Never have to wait, always greeted with a smile.

Always satisfied when I needed help with my hearing aid. They helped me get new hearing aids and I absolutely love them! Didnt realize how much I was really missing out on. Couldnu2019t be more grateful for their help!!

The staff was very understanding about my limitations and were ever so kind. Great service. I would highly recommend them

They are very nice and help us with any problems we have.

We've been customers with this office for about 6 years after getting unsatisfactory service from another company in town. Never had any complaints or problems with their treatment, no rush on getting in and out and scheduling fits our needs not theirs.

Always professional and personalized service each visit. They continue to be flexible and understanding about any questions or issues that I have .

Very professional and knowledgeable and always smiling,highly recommended

Very friendly and professional. My wife went in for a test and I would recommend this office to family and friends.

we were very happy with their service, The girls were very nice. Wendi is very good with her job and very pleasant to talk to.

Ladies were very cordial

Always very pleasant and very professional. They will get you in very quickly if you have a problem. I took my mother to this company and continued with them myself, when my hearing began to deteriorate.

I purchased new hearing aids from this company in February 2016. From the moment I arrived and was greeted by Office Manager, Sandy, I felt comfortable. The office had a great selection of Kuerig coffee and I settled right in . After meeting Audiologist Wendy, I was amazed with knowledge of my requirements. I was already wearing hearing aids issued by the Veterans Administration but were terribly outdated. Everything was patiently explained to me and I ordered my new aids. Since then I have visited the office many times for various adjustments and/or repairs. Later, I received newer hearing aids through the VA and Wendy still took care of me with troubleshooting and adjustments since I would have had to travel to the Syracuse VA hospital for maintenance. Thanks again for the good work.

Excellent service. My mother in law is a patient and she was very pleased with the friendly and helpful staff. Very professional and knowledgeable staff.

Staff is always super friendly and happy to help with any questions or concerns!

Very professional and courteous group - I was well taken care of and will contiinue to go back for their services

Friendly and caring service. Excellent staff

Everyone is friendly, professional, and knowledgeable. I've been treated like a queen and feel very welcomed at every visit. The thank you card Wendi sent is a nice additional touch.

The staff is professional, and friendly. Wendy Trousdale is professional, informative and kind.

Friendly and efficient service u2014 the people there are helpful and easy to work with.

Made a call to Wendi Trousdale For a long overdue appt for my dad! His hearing has been getting worse and worse! Literally because of his hearing loss,his world is getting smaller. Wendi got us in the next day! Upon his evaluation, it was as expected severe hearing loss!!! They placed the demos in ! All I can say is it was like he was waking up from a long sleep! You educated him at his level! He was comfortable and saw the value of getting the hearing aids!! I canu2019t thank you enough for your patience and professionalism!! You handle your patients like they are your own family! This is going to truly change the value of his life ! Thank you!!!

Very friendly and professional staff u2026 I would suggest utilizing their services u2026 Thank you Linda

Extremely patient & friendly staff! Very accommodating!

I've known my beautiful friend Wendy for 18 years, and she just made my mother the happiest person today. She is now able to join a conversation and listen to things she hasn't in years. I am truly blessed to have Wendy help my mother into a pair of hearing aides. Please go see Wendy, she goes above and beyond and we are SO grateful for her. She has a heart like no other. We Love you!

Thank you to Wendi and the crew at Hearing Health USA in Rome NY.

Great service from the beginning and throughout the follow-up visits. Brian Nichols was wonderful at the time of purchase and immediately following and now great care from Dr. Rebecca. Great products and great service

Hearing health is a great place. Customer service and satisfaction is paramount. The first person that you meet is alawys pleasant and helpful. She goes out of her way to make your appointment go well. She always has the patients well being in mind. She makes you feel like you are one of the family

Wendy was very helpful in assisting me with my hearing test

These folks were so darn nice! Sandra and Wendi were so nice and helpful, I enjoyed my appointment! Best of all, they laughed at my corny jokes! They were very professional, thorough and conscious of the precautions regarding covid. If you need a hearing test or aid, no need to look anywhere else.

The Rome NY location has been always very helpful with regular hearing aid cleanings and yearly testing. THe personnel are always very friendly and easy to work with. Peter Costianes

Sandra and Wendi are great!

They were Class A with everything from the free hearing screening to perfect fit.Have had the hearing aids for over 1 year now and I couldnt be happier.Thanks Wendi and Sandra Just got my father inlaw new hearing aids also,fast and easy for the older gentlemen.Perfect Fit