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Reviews for Empire Hearing & Audiology by AudioNova
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Jackie P
09/10/2024Very caring office and process was explained very well. -
Luanne Richards
08/18/2024The Best service and best care all around! Always so helpful and great atmosphere! -
Anonymous Reviewer
07/15/2024Took time to listen and evaluate my concerns -
Maryann Shanahan
07/15/2024Good experience, went well. Would recommend this place to others. -
Anonymous Reviewer
07/14/2024Fast and good resonce -
Ann Marie Barry
07/10/2024 -
Kathy Harrell
07/02/2024Kelly at Empire Hearing is phenomenal! I rejected hearing aids for years. But once I decided that my hearing loss was more important than my concerns, she led me through the process and explained everything in detail. She even answered questions that I didn't think to ask. I HIGHLY recommend Kelly and her team to anyone in need. I can now look people in the eyes when they are speaking, instead of having to read their lips. It's life changing. Don't wait! -
Anonymous Reviewer
05/23/2024Great customer service -
Anonymous Reviewer
05/16/2024Excellent, knowledgeable, helpful, and caring service -
Tracy Miller
05/13/2024 -
Danny Bontempo
05/04/2024Empire hearing treat you like family. -
William Coughlin
05/03/2024 -
Anonymous Reviewer
04/29/2024Kelly is very professional and addressed all of my concerns -
Anonymous Reviewer
04/29/2024Kelly is very professional and listens to your concerns and addresses them. -
Gregory Stein
04/21/2024 -
Mary-Lee Prestia
04/15/2024My Mom and I had a great experience at Empire Hearing and Audiology in Cicero last week. Kelly is wonderful! She is patient, thorough and very knowledgeable. Mom couldn't stop talking about how wonderful an experience it was for her. Thanks so much, Kelly! -
Anonymous Reviewer
04/15/2024Kelly is excellent! Kelly took her time with Mom during her appointment and was very thorough and knowledgeable. It was the best hearing/hearing aid appointment we ever experienced. Thanks, Kelly! -
Sherry
04/12/2024From the time you walk in, till you leave, you are made to feel at home. But the best thing is the knowledge that you are quickly aware that is there. But what keeps you coming back is the caring that is shown to everyone that walks thru the doors. -
Anonymous Reviewer
04/11/2024Friendly, knowledgeable staff who are always willing to help. -
Anonymous Reviewer
03/31/2024Very informative, great, timely appointment -
nina fey
03/08/2024Very knowledgeable and provided all information that was necessary to help with my hearing aid needs. Outstanding customer service! -
Anonymous Reviewer
02/15/2024Great service -
Anonymous Reviewer
02/10/2024Great professional service and friendly relationship. -
Anonymous Reviewer
02/09/2024Kelly is very thorough and attentive to my Momu2019s success with her hearing devices. -
Anonymous Reviewer
01/25/2024I had a wonderful experience there. Also everyone was so helpful & very friendly. -
Anonymous Reviewer
01/11/2024Personalized care. Never feel rushed. Great customer service! Thank you for your dedication. -
Anonymous Reviewer
01/11/2024Great customer service! Including a warm welcoming wait area. -
Anonymous Reviewer
12/29/2023Customer Service -
Anonymous Reviewer
12/15/2023Great service. Pleasant accommodations -
Anonymous Reviewer
12/04/2023You need to give Kelly a raise! -
George Mertz
11/12/2023As a medical professional myself Kelly was honest, professional, clearly explained the entire process for hearing aid purchase without the pressure to buy a product I did not need or want. I would definitely recommend Empire Hearing & Audiology for any hearing services. -
Anonymous Reviewer
11/12/2023They performed the testing the best I ever had done. -
Anonymous Reviewer
11/09/2023Always friendly and great service and -
Anonymous Reviewer
10/13/2023They took the time to explain to me what the problem was, and how I can make it better. -
Anonymous Reviewer
10/05/2023Very helpful and informative -
Raylene Rossiter
10/04/2023When I first went to Kelly I was at a low. My hearing was progressively getting worse. I had no hope as the last place I went to was terrible, when my dog chewed up one hearing aid, I went to them and they provided me with 2 different hearing aids and I did not know that when I went to Kelly, she knew right off the bat they were 2 different ones, even though they looked exactly the same. Kelly truly does care about people. She explained my hearing loss in great detail, when I left her office, I felt hope and loved. She is so kind and genuine. I highly recommend going to see Kelly at Empire Hearing and Audiology in Cicero NY. THANK YOU KELLY!!!!! -
Anonymous Reviewer
09/14/2023Compassionate, Knowledgeable, Professional, Personable Service. -
Anonymous Reviewer
08/24/2023A very educational appointment with Kelly. -
Scott Feldman
08/22/2023I had a initial visit with Kelly on 8/21/23 and was very impressed with her. She was very thorough with the hearing exam and explaining everything that went along with it. Did not pressure me into buying hearing aides like other companies. Office was very clean and a friendly staff. I would highly recommend her is you are looking for someone who takes her time with you. -
Anonymous Reviewer
08/19/2023Great experience-looking forward to getting my hearing aids to enjoy the conversations I have been missing. -
Anonymous Reviewer
07/20/2023Great customer service -
Anonymous Reviewer
07/13/2023I really appreciate the straightforward honest information and education. While Iu2019m disappointed that I need hearing aids I know Iu2019m not crazy lol well I guess that depends on who you ask. Thanks much -
Anonymous Reviewer
07/09/2023excellent services all around -
Anonymous Reviewer
07/06/2023Excellent staff and wonderful customer service! -
James Schug
06/30/2023My Experience there was great - Kelly and her staff are very professional and explained things in depth ! Thanks -
Anonymous Reviewer
06/16/2023Great customer service. -
Joanne Stock
05/29/2023 -
Laurie Roberts
05/13/2023The staff is wonderful! And Kelly is so patient and knowledgeable and understanding. -
Tiffany Bennett
05/01/2023Staff was very friendly and took care of my concerns. Definitely would recommend. -
justicecenter
04/29/2023 -
Elaine Sturges
03/18/2023This office is a very pleasant place and the service for my hearing and hearing aides is excellent! Check it out! -
Bill Drumm
03/09/2023I was very satisfied with staff and especially their audiologist Kelly. She gave me exceptional care and information and care I would highly recommend them -
Howard Woronov
03/09/2023Very knowledgeable and professional audiologist -
Jeff Myers
01/04/2023 -
annelouise stark
02/10/2023 -
Bruce Nichols
01/25/2023My visit to Empire Hearing, was a very friendly and warm atmosphere placed, they treat you very professionally. -
Joyce Satterfield
01/19/2023 -
Fred Darracq
01/18/2023 -
Angela Murphy
12/29/2022Fantastic customer service! Answered all my questions And took care of my concerns. -
Tabitha Bolster
12/29/2022Amazing experience! Extremely knowledgeable and caring staff! Highly recommend! -
David Nappi
12/17/2022Though a bit apprehensive. Kelly brought me up to date with the overall ramifications of my condition. Assuring me that this decision was a mere starting point in a series of training sessions, allowing me the best possible outcome with the unfamiliar device. I now have every confidence this will now happen. I am looking forward to the beginning of my new life. Many thanks to Kelly. -
Deborah Kite
12/01/2022The staff at this location is the best. They are very informative, they make you feel comfortable and will answer any and all questions you might have. I would highly recommend this Empire Hearing & Audiology location. -
Diane Parow
11/26/2022Had an awesome learning experience -
Robert Mccabe
10/20/2022 -
Theresa Harris
10/19/2022Caring staff, pleasant place and knowledgeable service without sales pressure. Recommend! -
Eric Knechtel
10/10/2022Very welcoming friendly also professional some small talk but let's talk about why i was there.I got the in your ear kind takes some time to get used to very satisfied -
Sue Rusaw
09/14/2022Kelly and Kara are very professional. They care about their patients and are friendly and cheerful. The consultation and tests was thorough. Kelly explained in detail about my hearing loss. She answered all my questions and put me at ease. I now have my hearing aids and can hear! -
John Leotta
08/18/2022Iu2019ve had nothing but great experiences at Empire Hearing in Cicero. Kara and Kelly are both very friendly and always accommodating relative to my hearing needs. -
Lester Beck
08/08/2022From the minute we walked in Kelly and Kara treated us with professionalism and respect. Kelly gave me a thorough hearing test and with Her Hi- tech equipment and knowledge explained to me where my hearing was flawed.. Then she showed me my options with the hearing devises and let me test a pair to show me what I have been missing alI years . I ordered a pair and I can hardly wait to use them cAnd improve my hearing. It was a real pleasure to Deal with these two ladies and Empire Hearing and Audiology -
Deborah Montieth
08/08/2022Warm, friendly, welcoming staff & environment. Usually in & out, no wait, which is number one in my book. I purchased new Phonak hearing aids, had some issues w/ them, got all the kinks resolved & am very happy w/ my new hearing aids and experience at Empire Hearing & Audiology, Cicero, NY -
Kimberly Brown
08/06/2022Omgosh the best servicr ever! Listened, explained and educated. Beautiful office. -
Rosemary Occhino-Pilawa
05/16/2022My recent visit was delightful! Kelly is so friendly but throughout with my appointment. Her decision is to visit every four months, instead of six. The receptionist is always smiling and makes appointments to accommodate me. Iu2019m very happy with Empire Hearing!! -
Amy Pikarsky
05/15/2022 -
daniel roberts
04/08/2022 -
Johnathan
03/22/2022I would 100% recommended this place! I had a wonderful experience here and looking forward with my next appointment. -
Carl Chamberlin
03/18/2022I took my 90 year old father to have his hearing and hearing aides checked this morning. Both ladies were very respectful of my father and I. They were patient and explained everything to us. They really explained the different tests as well as the results. We will be going back in six months for another check to ensure my father has the best quality of hearing in his advanced age. If you are looking for yourself or someone else to get professional hearing care I would suggest this center. -
Fay Tyrrell
03/18/2022Kelly is so amazing! Attention to detail and I am out the door quickly. Informative session about the new insurance plan and what it covers and what it doesnu2019t. Testing completed, replaced part and away we go. Kelly is so excited to help you with anything! I will be back in July for my tuneup! ud83dude0a -
Thomas Cook
03/07/2022When I arrived I was greeted courteously and brought in for testing and consultation right on schedule. Kelly was very pleasant, professional and quickly moved through the testing process. She then explained her findings in a way that made them easy to understand. I never felt any pressure to decide to purchase new devices right then, in fact she offered to get more information on my existing devices to ensure that new units would be of more benefit than a reprogramming of my current ones. I am very happy with both the associates and service I received. -
Sharlene Mason
02/13/2022Very helpful and understanding of all my concerns. -
Vivian Sciarabba
02/09/2022Excellent care and service! Highly recommend them. Kelly was incredibly patient and showed genuine concern. The test went smoothly and very thorough. We learned a lot. Kara is a top notch office associate. It's been a pleasure working with them. -
A Google User
01/10/2022 -
Seana Davis
01/06/2022Everyone in the office was very friendly. Kelly is a true professional making me feel at ease and explaining everything along the way. I would highly recommend Hearing Health USA -
Karen Parker Dunn
12/05/2017Great service. Love the availability of the location. Erica and Sam always greet us with a smile and go out of their way to resolve any issues my husband is having. -
Kay Kinne Collins
06/09/2018Got my hearing test done today. They are so nice and friendly there. Canu2019t wait to get my hearing aids -
Mary Neugent
08/28/2017 -
Anna May Braley
01/13/2020Very helpful and friendly service -
Trudy Pawlikowski
10/21/2020What a breath of fresh air. Kelly was extremely knowledgeable. She was very personable. I immediately felt comfortable, she was able to answer any questions I had, she really knows her stuff, loved working with her, Will see her in six months, -
William LaVeck Sr.
11/21/2017I have been very happy with my Hearing Aids. The people are very friendly and professional. They take the time to answer your questions. I would recommend Hearing Health USA i Cicero, on state route 31, to anyone. -
Jonathan Weizman
10/19/2017 -
Beverly Hurst
12/31/2021 -
Dave Marino
11/19/2021I just had a wonderful visit with Hearing Health USA. They were so kind, helpful and compassionate . Can"t wait for my "new ears" next week! They will definitely be highly recommended ! Thank you so much -
William Murray
11/15/2021It was an excellent experience. Everything was explained and very informative. -
Diana Dalziell
11/07/2021Great service,very professional always happy to help -
Michele Bassett
11/02/2021Everyone at Hearing Health USA Cicero, NY is so knowledgeable and helpful. I highly recommend this location. The staff goes above and beyond to help get what you need. I can honestly say that the experience has changed my life in the most positive way! -
Francine Griffin
10/30/2021Kelly Thurder was very thorough and explained everything in detail and took all the time needed for my appointment. I would recommend Empire Hearing and Audiology to anyone wanting a thorough exam and proper hearing aides.Was very disappointed with a prior audiologist in St. Lawrence County so I traveled to Syracuse and I am so glad I did!!! Everyone was very friendly and accomidating. A very good experience! -
Michael Hoyt
10/25/2021 -
Carol Ladd
10/15/2021The service is wonderful. I can finally hear again. They are the most caring service I have ever received. Love this place and will definitely return for follow up. -
Marie Cerio
09/15/2021Very welcoming place. Everyone we have met there are helpful and caring. We are very pleased with their hearing aides and professional help. -
Beverly Murtha
08/03/2021My daughter and I both went in for hearing evaluations based on a promotional letter that had been sent out. Our experience was beyond anything we expected. We were greeted by an office staff that made us feel very welcome. We sat in a very comfortable waiting room and were able to help ourselves to some delicious coffee and look at the most adorable fish in a tank while we were waiting. Kelly Thurber did the testing for our hearing and she was so kind and personable. She made us feel so comfortable throughout the entire process. The Next Step was to visit William to look at hearing aids. He was funny and answered all sorts of questions and never felt like you were taking up too much time. My daughter's face when she put the hearing aids on and heard things for the first time was priceless. Thank you to everyone at hearing Health USA in Cicero. We appreciate everything you did for us! -
Kathleen Copani
07/01/2021Addressing a hearing problem is a little intimidating and humbling . Feeling heard and supported means everything. At Hearing Health USA in Cicero, it was a very good experience. Kelly was amazing to work with and made it a very easy process. She is professional, knowledgeable, friendly, caring, and helpful. Emily in the front office was very helpful and professional and friendly as well. I have just started my new hearing journey and I feel that I am in very good hands with Hearing Health. Thank you so much Kelly!