Reviews for Empire Hearing & Audiology by AudioNova

Very caring office and process was explained very well.

The Best service and best care all around! Always so helpful and great atmosphere!

Took time to listen and evaluate my concerns

Good experience, went well. Would recommend this place to others.

Fast and good resonce

Kelly at Empire Hearing is phenomenal! I rejected hearing aids for years. But once I decided that my hearing loss was more important than my concerns, she led me through the process and explained everything in detail. She even answered questions that I didn't think to ask. I HIGHLY recommend Kelly and her team to anyone in need. I can now look people in the eyes when they are speaking, instead of having to read their lips. It's life changing. Don't wait!

Great customer service

Excellent, knowledgeable, helpful, and caring service

Empire hearing treat you like family.

Kelly is very professional and addressed all of my concerns

Kelly is very professional and listens to your concerns and addresses them.

My Mom and I had a great experience at Empire Hearing and Audiology in Cicero last week. Kelly is wonderful! She is patient, thorough and very knowledgeable. Mom couldn't stop talking about how wonderful an experience it was for her. Thanks so much, Kelly!

Kelly is excellent! Kelly took her time with Mom during her appointment and was very thorough and knowledgeable. It was the best hearing/hearing aid appointment we ever experienced. Thanks, Kelly!

From the time you walk in, till you leave, you are made to feel at home. But the best thing is the knowledge that you are quickly aware that is there. But what keeps you coming back is the caring that is shown to everyone that walks thru the doors.

Friendly, knowledgeable staff who are always willing to help.

Very informative, great, timely appointment

Very knowledgeable and provided all information that was necessary to help with my hearing aid needs. Outstanding customer service!

Great service

Great professional service and friendly relationship.

Kelly is very thorough and attentive to my Momu2019s success with her hearing devices.

I had a wonderful experience there. Also everyone was so helpful & very friendly.

Personalized care. Never feel rushed. Great customer service! Thank you for your dedication.

Great customer service! Including a warm welcoming wait area.

Customer Service

Great service. Pleasant accommodations

You need to give Kelly a raise!

As a medical professional myself Kelly was honest, professional, clearly explained the entire process for hearing aid purchase without the pressure to buy a product I did not need or want. I would definitely recommend Empire Hearing & Audiology for any hearing services.

They performed the testing the best I ever had done.

Always friendly and great service and

They took the time to explain to me what the problem was, and how I can make it better.

Very helpful and informative

When I first went to Kelly I was at a low. My hearing was progressively getting worse. I had no hope as the last place I went to was terrible, when my dog chewed up one hearing aid, I went to them and they provided me with 2 different hearing aids and I did not know that when I went to Kelly, she knew right off the bat they were 2 different ones, even though they looked exactly the same. Kelly truly does care about people. She explained my hearing loss in great detail, when I left her office, I felt hope and loved. She is so kind and genuine. I highly recommend going to see Kelly at Empire Hearing and Audiology in Cicero NY. THANK YOU KELLY!!!!!

Compassionate, Knowledgeable, Professional, Personable Service.

A very educational appointment with Kelly.

I had a initial visit with Kelly on 8/21/23 and was very impressed with her. She was very thorough with the hearing exam and explaining everything that went along with it. Did not pressure me into buying hearing aides like other companies. Office was very clean and a friendly staff. I would highly recommend her is you are looking for someone who takes her time with you.

Great experience-looking forward to getting my hearing aids to enjoy the conversations I have been missing.

Great customer service

I really appreciate the straightforward honest information and education. While Iu2019m disappointed that I need hearing aids I know Iu2019m not crazy lol well I guess that depends on who you ask. Thanks much

excellent services all around

Excellent staff and wonderful customer service!

My Experience there was great - Kelly and her staff are very professional and explained things in depth ! Thanks

Great customer service.

The staff is wonderful! And Kelly is so patient and knowledgeable and understanding.

Staff was very friendly and took care of my concerns. Definitely would recommend.

This office is a very pleasant place and the service for my hearing and hearing aides is excellent! Check it out!

I was very satisfied with staff and especially their audiologist Kelly. She gave me exceptional care and information and care I would highly recommend them

Very knowledgeable and professional audiologist

My visit to Empire Hearing, was a very friendly and warm atmosphere placed, they treat you very professionally.

Fantastic customer service! Answered all my questions And took care of my concerns.

Amazing experience! Extremely knowledgeable and caring staff! Highly recommend!

Though a bit apprehensive. Kelly brought me up to date with the overall ramifications of my condition. Assuring me that this decision was a mere starting point in a series of training sessions, allowing me the best possible outcome with the unfamiliar device. I now have every confidence this will now happen. I am looking forward to the beginning of my new life. Many thanks to Kelly.

The staff at this location is the best. They are very informative, they make you feel comfortable and will answer any and all questions you might have. I would highly recommend this Empire Hearing & Audiology location.

Had an awesome learning experience

Caring staff, pleasant place and knowledgeable service without sales pressure. Recommend!

Very welcoming friendly also professional some small talk but let's talk about why i was there.I got the in your ear kind takes some time to get used to very satisfied

Kelly and Kara are very professional. They care about their patients and are friendly and cheerful. The consultation and tests was thorough. Kelly explained in detail about my hearing loss. She answered all my questions and put me at ease. I now have my hearing aids and can hear!

Iu2019ve had nothing but great experiences at Empire Hearing in Cicero. Kara and Kelly are both very friendly and always accommodating relative to my hearing needs.

From the minute we walked in Kelly and Kara treated us with professionalism and respect. Kelly gave me a thorough hearing test and with Her Hi- tech equipment and knowledge explained to me where my hearing was flawed.. Then she showed me my options with the hearing devises and let me test a pair to show me what I have been missing alI years . I ordered a pair and I can hardly wait to use them cAnd improve my hearing. It was a real pleasure to Deal with these two ladies and Empire Hearing and Audiology

Warm, friendly, welcoming staff & environment. Usually in & out, no wait, which is number one in my book. I purchased new Phonak hearing aids, had some issues w/ them, got all the kinks resolved & am very happy w/ my new hearing aids and experience at Empire Hearing & Audiology, Cicero, NY

Omgosh the best servicr ever! Listened, explained and educated. Beautiful office.

My recent visit was delightful! Kelly is so friendly but throughout with my appointment. Her decision is to visit every four months, instead of six. The receptionist is always smiling and makes appointments to accommodate me. Iu2019m very happy with Empire Hearing!!

I would 100% recommended this place! I had a wonderful experience here and looking forward with my next appointment.

I took my 90 year old father to have his hearing and hearing aides checked this morning. Both ladies were very respectful of my father and I. They were patient and explained everything to us. They really explained the different tests as well as the results. We will be going back in six months for another check to ensure my father has the best quality of hearing in his advanced age. If you are looking for yourself or someone else to get professional hearing care I would suggest this center.

Kelly is so amazing! Attention to detail and I am out the door quickly. Informative session about the new insurance plan and what it covers and what it doesnu2019t. Testing completed, replaced part and away we go. Kelly is so excited to help you with anything! I will be back in July for my tuneup! ud83dude0a

When I arrived I was greeted courteously and brought in for testing and consultation right on schedule. Kelly was very pleasant, professional and quickly moved through the testing process. She then explained her findings in a way that made them easy to understand. I never felt any pressure to decide to purchase new devices right then, in fact she offered to get more information on my existing devices to ensure that new units would be of more benefit than a reprogramming of my current ones. I am very happy with both the associates and service I received.

Very helpful and understanding of all my concerns.

Excellent care and service! Highly recommend them. Kelly was incredibly patient and showed genuine concern. The test went smoothly and very thorough. We learned a lot. Kara is a top notch office associate. It's been a pleasure working with them.

Everyone in the office was very friendly. Kelly is a true professional making me feel at ease and explaining everything along the way. I would highly recommend Hearing Health USA

Great service. Love the availability of the location. Erica and Sam always greet us with a smile and go out of their way to resolve any issues my husband is having.

Got my hearing test done today. They are so nice and friendly there. Canu2019t wait to get my hearing aids

Very helpful and friendly service

What a breath of fresh air. Kelly was extremely knowledgeable. She was very personable. I immediately felt comfortable, she was able to answer any questions I had, she really knows her stuff, loved working with her, Will see her in six months,

I have been very happy with my Hearing Aids. The people are very friendly and professional. They take the time to answer your questions. I would recommend Hearing Health USA i Cicero, on state route 31, to anyone.

I just had a wonderful visit with Hearing Health USA. They were so kind, helpful and compassionate . Can"t wait for my "new ears" next week! They will definitely be highly recommended ! Thank you so much

It was an excellent experience. Everything was explained and very informative.

Great service,very professional always happy to help

Everyone at Hearing Health USA Cicero, NY is so knowledgeable and helpful. I highly recommend this location. The staff goes above and beyond to help get what you need. I can honestly say that the experience has changed my life in the most positive way!

Kelly Thurder was very thorough and explained everything in detail and took all the time needed for my appointment. I would recommend Empire Hearing and Audiology to anyone wanting a thorough exam and proper hearing aides.Was very disappointed with a prior audiologist in St. Lawrence County so I traveled to Syracuse and I am so glad I did!!! Everyone was very friendly and accomidating. A very good experience!

The service is wonderful. I can finally hear again. They are the most caring service I have ever received. Love this place and will definitely return for follow up.

Very welcoming place. Everyone we have met there are helpful and caring. We are very pleased with their hearing aides and professional help.

My daughter and I both went in for hearing evaluations based on a promotional letter that had been sent out. Our experience was beyond anything we expected. We were greeted by an office staff that made us feel very welcome. We sat in a very comfortable waiting room and were able to help ourselves to some delicious coffee and look at the most adorable fish in a tank while we were waiting. Kelly Thurber did the testing for our hearing and she was so kind and personable. She made us feel so comfortable throughout the entire process. The Next Step was to visit William to look at hearing aids. He was funny and answered all sorts of questions and never felt like you were taking up too much time. My daughter's face when she put the hearing aids on and heard things for the first time was priceless. Thank you to everyone at hearing Health USA in Cicero. We appreciate everything you did for us!

Addressing a hearing problem is a little intimidating and humbling . Feeling heard and supported means everything. At Hearing Health USA in Cicero, it was a very good experience. Kelly was amazing to work with and made it a very easy process. She is professional, knowledgeable, friendly, caring, and helpful. Emily in the front office was very helpful and professional and friendly as well. I have just started my new hearing journey and I feel that I am in very good hands with Hearing Health. Thank you so much Kelly!