Empire Hearing & Audiology – New Hartford
New Hartford, NY 13413
Tuesday: 08:00 AM to 04:00 PM
Wednesday: 08:00 AM to 04:00 PM
Thursday: 08:00 AM to 04:00 PM
Friday: 08:00 AM to 04:00 PM
- In Person
What we offer
Comprehensive & holistic care
Unlike other clinics that are limited to offering hearing aids from one brand, we offer solutions and technology from a wide range of top-tier brands, enabling our providers to find the perfect device and fit for each patient.
Treating hearing loss starts here
When you visit in person for a risk-free evaluation, you’ll receive an in-ear examination as well as a comprehensive hearing test, including Otoscopy, Tympanometry, Tone Test, Bone Conduction and Speech Discrimination. Can’t make it to the office? Meet with us curbside or virtually!
Hearing aids & treatment
Our clinicians are extremely knowledgeable on the latest technology and will work with you to find the best solution to fit your lifestyle. We offer a wide range of hearing aid brands, with styles, and technology to fit your needs and budget.
Tinnitus testing & treatment
While there is no cure for tinnitus, it can improve greatly with treatment. A full examination including diagnostic testing often pinpoints the underlying cause of the tinnitus, and various treatments are available to help with the symptoms.
We specialize in hearing protection for recreation and high-noise jobs, with different levels of attenuation and protection available. From custom in-ear monitors to filtered ear plugs, we have multiple options for protection.
Navigating your insurance benefits is no easy task. That’s why we have insurance specialists on-staff who are happy to verify your benefits and take the time to explain them. Relax in the knowledge that we work with most major insurance brands — and let us handle the hard stuff.
Additional Clinic Details
New Name, Same Quality Care
Hearing Health USA is now part of the Empire Hearing & Audiology family. While our name may be changing, our commitment to providing premium hearing care to our patients has not changed. We look forward to continuing to serve the area and to seeing our existing patients as well as welcoming new patients to our practice.
Offering Telehealth and Virtual Services
At Empire Hearing & Audiology, we offer telehealth services to those “snowbirds” who travel outside of our area or simply can’t make it in to our clinic. Telehealth is also available to those who are not comfortable or unable to leave their home at this time.
Robert VanGorderGreat place. Very professional staff very helpful in making decisions on hearing aids and take the time to get you up to speed on all of hearing aid functions highly recommended
Daniel BrownPositive experience for my wife and I. over the top customer service from the front desk to the trained professionals. highly recommended
Patrick McCannThe service is very professional and understanding. Hearing loss is a very unique challenge. People around you get annoyed. Corin and Rebecca are always very understanding and patient. Rebecca made an adjustment to my hearing aid that was very helpful. Thank you, Pat McCann
Meet the team
Frequently asked questions
Can you bill wax removal to my insurance?
Audiologists and Hearing Care providers cannot bill insurance for cerumen (wax) removal, however we are trained and experienced in performing these services. We bill a nominal office visit fee for these services.
How do I properly insert my hearing protection devices?
Some hearing protection devices are marked red (right) and blue (left). If they are not marked, they are not side specific.
For custom products: Slide the thinner side into your ear canal and twist the plug until it fits comfortably in the ear. Pull up from the top of the ear, to straighten the ear canal, as you push the ear mold into the ear.
For non-custom products: Slide the thinner side into your ear canal and pull up from the top of the ear, to straighten the ear canal, as you push the ear plug into the ear. If you are using a foam plug, tightly squeeze and roll it before putting in the ear canal.
How is custom hearing protection different from non-custom hearing protection?
Custom hearing protection is modeled after an impression taken of the ear. This will provide the best and most comfortable fit in the ear, which will eliminate ear pain or soreness that can occur with non-custom products. Custom hearing protection also provides a tight seal in the ear that prevents the unwanted high-level noise to leak into the ear.