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Empire Hearing & Audiology by AudioNova

Q: Can you bill wax removal to my insurance?

Audiologist and Hearing Care providers cannot bill insurance for cerumen (wax) removal, however we are trained and experienced in performing these services. We bill a nominal office visit fee for these services.

11573 NY-32, Suite 4A
Greenville , NY 12083

Phone: 518-284-0465
Fax: 518-284-1188

Monday: 09:00 AM to 05:00 PM
Tuesday: 09:00 AM to 05:00 PM
Wednesday: 09:00 AM to 05:00 PM
Thursday: 09:00 AM to 05:00 PM
Friday: 09:00 AM to 05:00 PM
Saturday: Closed
Sunday: Closed

Services offered:

In Person
Curbside
Virtual

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What we offer

Comprehensive & holistic care

Unlike other clinics that are limited to offering hearing aids from one brand, we offer solutions and technology from a wide range of top-tier brands, enabling our providers to find the perfect device and fit for each patient.

Treating hearing loss starts here

When you visit in person for a risk-free evaluation, you’ll receive an in-ear examination as well as a comprehensive hearing test, including Otoscopy, Tympanometry, Tone Test, Bone Conduction and Speech Discrimination. Can’t make it to the office? Meet with us curbside or virtually!

Hearing aids & treatment

Our clinicians are extremely knowledgeable on the latest technology and will work with you to find the best solution to fit your lifestyle. We offer a wide range of hearing aid brands, with styles, and technology to fit your needs and budget.

Tinnitus testing & treatment

While there is no cure for tinnitus, it can improve greatly with treatment. A full examination including diagnostic testing often pinpoints the underlying cause of the tinnitus, and various treatments are available to help with the symptoms.

Hearing protection

We specialize in hearing protection for recreation and high-noise jobs, with different levels of attenuation and protection available. From custom in-ear monitors to filtered ear plugs, we have multiple options for protection.

Insurance counseling

Navigating your insurance benefits is no easy task. That’s why we have insurance specialists on-staff who are happy to verify your benefits and take the time to explain them. Relax in the knowledge that we work with most major insurance brands — and let us handle the hard stuff.

Additional Clinic Details

New Name, Same Quality Care

Hearing Health USA is now part of the Empire Hearing & Audiology family. While our name may be changing, our commitment to providing premium hearing care to our patients has not changed. We look forward to continuing to serve the area and to seeing our existing patients as well as welcoming new patients to our practice.

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Custom one time use hearing protection available at Empire Hearing.

Custom Hearing Protection

At Empire Hearing & Audiology, we specialize in providing custom hearing protection for hunters, musicians, and anyone whose hobby, lifestyle, or work exposes them to loud noises. We also specialize in state of the art hearing technology for those that suffer from noise-induced hearing loss.

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A man pondering his hearing loss solutions from Empire Hearing & Audiology in New York.

Dementia

Our caring providers and welcoming staff make it inviting and comfortable for those suffering from dementia or other memory challenges to enter our office. We invite family members into the process and offer unique counseling options to help with a successful home or memory care communication plan.

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Meet the team

At Empire Hearing & Audiology, we love our team, and we hope you do, too. We pride ourselves on hiring great hearing professionals who love helping patients improve the way they hear the world.

Carlene Dell, HIS

Hearing Instrument Specialist

Carlene Dell, H.A.D. is a Hearing Aid Dispenser working in the Hudson and Greenville, NY locations of Empire Hearing and Audiology. She has an extensive background in the medical field — from Insurance Physician Recruiting and Medical Records Specialist, to Certified Medical Assistant and as a Surgical Technologist in the O.R. Ms. Dell enjoys seeing new patients thrive as they enjoy the […]

Frequently asked questions

Can you bill wax removal to my insurance?

Audiologists and Hearing Care providers cannot bill insurance for cerumen (wax) removal, however we are trained and experienced in performing these services. We bill a nominal office visit fee for these services.

How do I properly insert my hearing protection devices?

Some hearing protection devices are marked red (right) and blue (left). If they are not marked, they are not side specific.

For custom products: Slide the thinner side into your ear canal and twist the plug until it fits comfortably in the ear. Pull up from the top of the ear, to straighten the ear canal, as you push the ear mold into the ear.

For non-custom products: Slide the thinner side into your ear canal and pull up from the top of the ear, to straighten the ear canal, as you push the ear plug into the ear. If you are using a foam plug, tightly squeeze and roll it before putting in the ear canal.

How is custom hearing protection different from non-custom hearing protection?

Custom hearing protection is modeled after an impression taken of the ear. This will provide the best and most comfortable fit in the ear, which will eliminate ear pain or soreness that can occur with non-custom products. Custom hearing protection also provides a tight seal in the ear that prevents the unwanted high-level noise to leak into the ear.

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